Daifuku North America · 2 months ago
ILUS - Sr Manager Resident System Support
US-IL-Bolingbrook
Full-time
Onsite
Senior Level
5+ years expDaifuku North America is the nation’s leading independent provider of intelligent material handling systems. The Sr Manager Resident System Support is responsible for customer relationship management and overseeing all Resident System Support locations, ensuring operational assistance and guidance while achieving safety results and customer satisfaction.
IndustrialMachinery ManufacturingProduct Design
Responsibilities
Oversee the customer relationship and satisfaction of RSS sites, accountable for the sales and estimation of new and renewal contracts
Oversees the Resident System Support Managers, including financial and technical activities of Operations and Maintenance including Automation Technician and System Engineering activities on customer sites
Plans, develops and implements systems and procedures to ensure operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites
Facilitates technical and safety training and other professional development for staff
Develops and implements business plans
Participates in emergency calls, coordinate action plans, and assist with the closing out of extended Client Care tickets
Maintains client relationships and takes ownership of the end-to-end customer service experience
Plans, develops and implements systems and procedures to ensure the operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites
Develops Site Supervisors and managers to ensure proper management of employees and issues
Follows Daifuku Safety program policies and procedures
Qualification
Required
Bachelor's degree in Manufacturing field and computer science related field or equivalent experience
5+ years' experience in service provision, adhering to contract terms
Minimum of 3 years of experience with managing a team in a manufacturing environment
Experience with CMMS programs
Advanced knowledge of fulfilment centers or distribution warehouses, and conveyor systems
Strong leadership skills with ability to lead, manage, coach, and train all levels of employees
Ability to interface with internal and external customers, vendors and executive management
Strong knowledge of troubleshooting and repairing Daifuku equipment and technology
Knowledge of automated conveyor systems and controls, electrical and electronic principles, and blueprints and electrical schematics
Knowledge of budgets and accounting principles
Knowledge of safety programs
Ability to learn new technologies
Proficient computer skills including MS Office
Strong customer service orientation
Self-motivated and detail-oriented
Project management skills
Ability to manage multiple deadlines
Team orientation
Company
Daifuku North America
Daifuku North America, Inc., headquartered in Michigan, is a global leader in the design, manufacture, installation, and service provider of integrated material handling systems with sales and manufacturing locations throughout the continent.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Heather Ellingson
Human Resources Business Partner
Recent News
2025-11-11
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