Apply on Employer Site

Natural Grocers by Vitamin Cottage · 1 month ago

Body Care Manager

US-CO-Centennial

Full-time

Onsite

Entry, Mid Level

1+ years exp

Natural Grocers by Vitamin Cottage is seeking a Body Care Manager to oversee the operation and profitability of the Body Care department. The role involves training staff, ensuring customer satisfaction, managing inventory, and maintaining department standards.

Dietary SupplementsHealth CareRetail

Responsibilities

Providing World Class Customer Service as a number one priority

Exemplifying integrity, responsibility, and excellence and adhering to all policies

Creating an inviting, full and shoppable department

Ordering for the body care department and maintaining accurate inventory levels

Managing margin and overall department profitability including minimizing shrink and maximizing effective purchasing

Ensuring all in-stock products/conditions meet company standards

Offering and following up on special orders

Merchandising shelves, endcaps and dynamic displays

Managing and participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock

Training and monitoring department personnel including assigning and following up on tasks

Working with other department managers to cross-train staff to accomplish all needed tasks

Conducting active and passive demos

Assisting in interviewing and hiring for department needs

Working with the store manager to address performance and/or disciplinary issues within the department

Opening and closing of store, including DSR and the closing cash process

Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks

Maintaining the safety and security of customers and employees

Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse

Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support

Continually increasing product knowledge

Using SAP and inventory management software, running and analyzing reports on BEx, emailing and utilizing other IS programs as needed

Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings

Qualification

Customer ServiceInventory ManagementSupervisory ExperienceFood Safety CertificationSAPMS WordExcelOutlookCashier TrainingFollow DirectionAttention to DetailOrganizational Skills

Required

Providing World Class Customer Service as a number one priority

Exemplifying integrity, responsibility, and excellence and adhering to all policies

Creating an inviting, full and shoppable department

Ordering for the body care department and maintaining accurate inventory levels

Managing margin and overall department profitability including minimizing shrink and maximizing effective purchasing

Ensuring all in-stock products/conditions meet company standards

Offering and following up on special orders

Merchandising shelves, endcaps and dynamic displays

Managing and participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock

Training and monitoring department personnel including assigning and following up on tasks

Working with other department managers to cross-train staff to accomplish all needed tasks

Conducting active and passive demos

Assisting in interviewing and hiring for department needs

Working with the store manager to address performance and/or disciplinary issues within the department

Opening and closing of store, including DSR and the closing cash process

Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks

Maintaining the safety and security of customers and employees

Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse

Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support

Continually increasing product knowledge

Using SAP and inventory management software, running and analyzing reports on BEx, emailing and utilizing other IS programs as needed

Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings

Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable

Ability to manage changing priorities and to stay focused with the task at hand

Sense of urgency in the completion of tasks

Excellent customer service skills

Highly organized with great attention to detail

Ability to take direction and follow through

Must be cashier trained and able to count currency

Proficient in MS Word, Excel and Outlook