Assoc Service Support Analyst jobs in United States
cer-icon
Apply on Employer Site
company-logo

Snap-on ยท 1 month ago

Assoc Service Support Analyst

positionUS-WI-Kenosha
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Snap-on is a company that provides tools and equipment, and they are seeking an Associate Service Support Analyst to provide technical support for their products. The role involves troubleshooting, managing support cases, and documenting customer interactions while keeping up with industry standards.

AutomotiveManufacturing
check
H1B Sponsor Likelynote

Responsibilities

Provide technical support for the most complex Snap-on products to internal and external customers including troubleshooting and documentation
Act as first level support and provide troubleshooting for Snap-on Tool Control systems
Create and manage support cases for both internal and external customers
Work with internal and external sources to resolve problems
Document incoming calls
Develop and maintain information databases as required and utilize data to prepare for service calls
Act as a resource for others as needed
Keep abreast of changing industry standards and emerging technology
Participate in special projects as needed
Follow all company policies and procedures
Perform all other duties as assigned by management

Qualification

Technical support experienceWindows operating systemsOffice 365Basic mechanical abilityService Ticket systemsProblem solving skillsCustomer focusedTechnical writing skillsOrganizational skillsCross-functional collaboration

Required

Associate degree in IT or related field, or equivalent work experience
1-2 years technical support experience, experience in call center environments is a plus
Basic mechanical ability and basic equipment repair skills
Strong problem solving skills with the ability to work independently
Customer focused
Ability to learn a broad range of products across multiple product lines
Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems
Ability to add PCs to a network and troubleshoot basic PC problems
Excellent communication skills - both verbal and written, including technical writing skills
Demonstrated organizational skills
Demonstrated ability to work cross-functionally

Company

Snap-on

twittertwittertwitter
Glassdoor3.6
company-logo
Snap-on is a global innovator, manufacturer and marketer of tools, diagnostics, equipment, software and service.
dateFounded in 1920
location
Kenosha, Wisconsin, USA
people-size10001+ employees
web-link
http://www.snapon.com

H1B Sponsorship

Snap-on has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (1)
2022 (3)
2021 (5)
2020 (4)

Funding

Current Stage
Public Company
Total Funding
unknown
1978-02-27IPO

Leadership Team

leader-logo
Ben Brenton
Chief Innovation Officer
linkedin
leader-logo
Christopher Potter
President Tool Storage
linkedin

Recent News

bloomberglaw.com
Snap-On Sued Over Management of $1 Billion Retirement Fund
2026-01-03
Business Wire
Snap-on Raises Dividend 14%
2025-11-08
Business Wire
Snap-on to Present at Baird 2025 Global Industrial Conference
2025-11-05
Company data provided by crunchbase