Unison ยท 2 months ago
Software Support Consultant (Cleared Position)
US
Full-time
Onsite
Mid Level
$95K/yr - $120K/yr
3+ years expUnison is a leading provider of procurement solutions to the federal marketplace, seeking a Customer Support Consultant. The role involves working directly with clients to implement and operate Unison software products, analyzing and resolving issues, and providing functional support for deployment activities.
Information TechnologyProject ManagementSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Analyzing, troubleshooting and resolving issues
Triaging and remediating tickets
Communicating with technical and functional teams to remediate issues
Communicating with Government users and Stakeholder teams to discuss tickets, outstanding issues, workarounds, and resolutions
Supporting configuration management process
Providing functional support for deployment activities
Developing test scripts and conducting front end testing
Qualification
Required
Ability to work 8am to 4pm ET
Minimum 3 years of experience in a Government-facing functional, customer service, or help desk role
Experience using Microsoft Office Suite desktop applications, specifically MS Word and MS Excel
Exceptional written and verbal communications skills
Self-starter, quick learner, and team player
TS/SCI with Full Scope Polygraph required
Preferred
Experience in generating and analyzing reports desired
Experience in configuration management desired
Experience with developing and/or reviewing functional system documentation, to include requirements, design, and training documents desired
Company
Unison
Unison is a software company that offers contracting and financial assistance processes for agencies and government contractors.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-07-12Acquired
Leadership Team
Ninad Mhadolkar
Program Manager
Recent News
2025-07-10
Canadian News Wire
2022-07-19
Company data provided by crunchbase