Apply on Employer Site

SailPoint · 6 hours ago

Sr. Learning Architect, Training and Certification

United States

Full-time

Remote

Mid, Senior Level

$88K/yr - $162K/yr

3+ years exp

SailPoint is dedicated to growing identity security skills to meet the industry's talent demands. They are seeking a customer-centric Learning Architect to develop role-based training and certification programs that enhance the skills and competencies of identity security professionals.

Enterprise SoftwareIdentity ManagementRisk ManagementSoftware

Growth Opportunities

Responsibilities

Develop and maintain deep domain and product knowledge across the identity security industry and SailPoint’s SaaS and on-premises solutions

Define and execute the vision and roadmap for your role-based training path(s), reflecting customer and learner feedback, market trends, and business priorities in partnership with the Program Manager

Transform existing product-focused training content into role-based training content aligning to business objectives and customer expectations

Identify role-based training objectives as well as translate those objectives into clear, holistic learning strategies

Build deep empathy for our learners and customers, understanding their knowledge gaps and learning journey, and validate plans to evolve our training programs

Write outlines, scripts, storyboards, assessments, learner-centric questions, and learning activities adhering to the Education team’s branding, technical writing standards, and guidelines

Continuously improve training content and monitor accuracy and efficacy using learning feedback, performance data, and business / customer needs

Effectively collaborate with Training and Certification Program Managers, Certification Developers, SMEs, LX Ops, GTM, and Training Delivery teams to ensure successful content launches and training utilization

Serve as the subject matter expert and advocate for your role-based training path(s) and learner personas internally and externally

Contribute to a positive, collaborative team culture through knowledge sharing, developing new skills, and supporting continuous innovation in content development

Qualification

Learning experience designTechnical content developmentRole-based training contentCybersecurity knowledgeAgile methodologiesLearning design toolsEmpathy for learnersEffective communicationCross-functional collaborationGrowth mindset

Required

Bachelors degree or 3-5 years of experience in learning experience design, technical content development, or related role with SaaS or enterprise technology

Experience writing content for technical and non-technical audiences (e.g. Software/SaaS Customer/Partner/extended enterprise technology education, developer documentation, help center articles, IT administration books)

Demonstrated ability to translate complex technical concepts into clear, learner-centric content

Experience developing role-based training content (not just product feature walkthroughs) and a deep understanding of building cohesive learning journeys

Effective communication and stakeholder management skills with persistence in gathering complete, accurate information from various stakeholders

Strong cross-functional collaboration and self-direction in a remote, asynchronous work environment

High emotional intelligence and growth mindset

Ability to analyze learner data and propose content improvements

Empathy for learners, a passion for solving problems, and a bias toward action and execution in fast-paced work environments

Preferred

Familiarity with cybersecurity and/or identity security technologies, SailPoint's technology stack

Experience working with customer journey mapping, audience personas, user experience design, and other holistic experience design models

Familiarity with Agile methodologies and product development workflows

Interest in shaping team norms, processes, and ways of working in a fast-paced environment

Experience with learning experience design tools such as Articulate 360, video production, demo and simulation tools, and Learning Management Systems focused on Extended Enterprise

Familiarity with collaboration and project management tools such as Slack, Teams, Asana and Confluence

SailPoint Certified Professional or Engineer a plus