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Commonwealth Financial Network · 8 hours ago

HelpDesk Specialist

Waltham, MA

Full-time

Hybrid

Mid Level

$66K/yr - $79K/yr

3+ years exp

Commonwealth Financial Network is a company that values work/life balance and offers a supportive environment for its employees. They are seeking a HelpDesk Specialist to provide technical support to their home office staff and advisors, ensuring that they have the necessary assistance to perform their jobs effectively.

ConsultingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Providing first-level technical support to home office staff, as well as to Commonwealth advisors and their staff, on a wide range of issues and products

Prioritizing and processing help requests to identify and resolve technical issues

Qualification

Technical supportWindows 10/11 troubleshootingMicrosoft Office SuiteActive DirectoryMobile device supportTCP/IP networkingCompTIA A+Microsoft MD-100Communication skillsProblem-solving skills

Required

Excellent communication skills (phone etiquette, listening skills, and follow-up skills)

Knowledge and experience troubleshooting basic-to-advanced Windows 10/11 OS and browser problems

Experience with Microsoft Office Suite 2016, 2019, and Office 365 functionality and troubleshooting basic connectivity issues; experience with advanced Microsoft Outlook functionality and protocols involved with connecting to Exchange

Knowledge of Active Directory, Azure, and domain environments

Experience in providing mobile device support (iOS, Android)

Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners

3+ years' experience working in a technical support role

Preferred

CompTIA A+, Microsoft MD-100, or equivalent technical certification

Benefits

Generous bonus and 401(k) programs

Tuition reimbursement

Flexible work schedules

Incredible health care benefits

Company

Commonwealth Financial Network

Glassdoor3.2

Commonwealth Financial Network is an independent broker and dealer supporting financial advisors.

Founded in 1979

Waltham, Massachusetts, USA

501-1000 employees

http://www.commonwealth.com

H1B Sponsorship

Commonwealth Financial Network has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10)

2024 (8)

2023 (7)

2022 (7)

2021 (2)

2020 (2)

Funding

Current Stage

Late Stage

Total Funding

unknown

2025-03-28Acquired

Leadership Team

Jay Grandfield CRPC®

CEO Zenith Advisory Group

Michael L. Stone

CEO & Founder of Milestone Investment Management LLC

Recent News

Pulse 2.0

Cetera Adds $115 Million Veteran Advisor David Bashaw After

2025-12-07

GlobalFinTechSeries

Cetera Welcomes Longtime Commonwealth Advisor David Bashaw

2025-12-03

PR Newswire

Financial Advisor Shawna Vanaken Moves from Commonwealth to Cetera's Avantax Community of Tax-Focused Financial Professionals

2025-11-18

Company data provided by crunchbase