Cloudinary · 1 month ago
Technical Customer Success Manager
United States
Full-time
Remote
Mid Level
3+ years expCloudinary is seeking a Technical Customer Success Manager who will serve as the primary point of contact for customers, effectively communicating product capabilities and representing their voice within the organization. The role focuses on retaining customers, driving revenue growth, and enhancing product adoption through expert technical guidance and strong relationship management.
Cloud Data ServicesDigital MarketingDigital MediaInformation TechnologySaaS
Responsibilities
Serve as the primary point of contact and trusted advisor for customer technical stakeholders, deeply understanding their business needs and aligning them with our solutions
Provide expert technical guidance to developers, product managers, system architects, and marketers on best practices for leveraging our Image, Video, and Asset solutions
Nurture strong customer relationships through ongoing communication, regular meetings, and proactive support to ensure satisfaction and retention
Identify and pursue expansion and upsell opportunities in collaboration with the sales team, leveraging scaled customer success motions to drive revenue growth
Drive product adoption and maximize value realization by monitoring customer usage trends and deploying proactive, automated interventions
Track customer health using analytics and segmentation, identifying risks early and executing mitigation strategies to ensure long-term success
Act as the voice of the customer internally, synthesizing insights from interactions and data to influence product development, support initiatives, and sales strategies
Qualification
Required
3+ years of experience as a Customer Success Manager in a SaaS company
Proven track record of retaining and growing multiple customer relationships
Excellent communication skills with the ability to engage effectively with enterprise customers
Highly organized, self-motivated, and results-driven individual contributor
Data-driven approach, leveraging customer insights and segmentation to tailor and optimize engagement strategies
You have a strong track record of working toward revenue-linked (NDR/NRR/GRR) KPIs
Your background includes driving product adoption across your customer base
You have overseen a high-volume portfolio of 40+ customers, with a total book of business exceeding $1M
Preferred
Experience with technical SaaS products; familiarity with web/mobile environments, APIs, DAM, and cloud-based technologies is a strong plus
Minimal travel required (up to 10%, as needed)
Company
Cloudinary
Cloudinary empowers companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media.
201-500 employees
H1B Sponsorship
Cloudinary has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (3)
2021 (6)
2020 (5)
Funding
Current Stage
Growth StageTotal Funding
$100MKey Investors
Blackstone Accelerates GrowthSalesforce VenturesBessemer Venture Partners
2022-02-15Secondary Market· $100M
2020-01-01Secondary Market
2018-01-01Secondary Market
Leadership Team
Itai Lahan
Co-Founder and CEO
Nadav Soferman
Co-Founder and CPO
Recent News
2025-11-10
2025-11-10
Company data provided by crunchbase