Penn Medicine, University of Pennsylvania Health System · 2 months ago
114095 Practice Manager
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
4+ years expPenn Medicine is dedicated to providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. The Practice Manager will provide strategic operational leadership, supervision, and direction for all administrative, financial, regulatory, and clinical aspects of the Orthopaedics Sports Medicine department.
BiotechnologyEducationHealth CareMedicalTraining
Responsibilities
Regularly meets with employees to improve communication and to build productive relationships (staff and physicians). Solicits feedback on how to improve performance and provides constructive feedback
Continuously communicates to physicians, and staff the importance of patient satisfaction, quality of care, and sound financial performance; and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations
As requested, will work with leadership, clinical leadership, affiliates and suppliers in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth
Participates in operational integration of programs by ensuring alignment of communication with department, entity, and practice Leadership and staff
Personally spends time with staff, physicians, patients, and patient families, to understand their respective needs and expectations, to build relationships, and to gauge patient/customer satisfaction
Ensures patient and customer satisfaction through comprehensive and continuous measurement of customer satisfaction for all key customer groups
Develops positive relationships with building owner, construction, township and other personnel, as needed
As requested/needed, supports leadership in partnering with affiliates to develop mutually beneficial clinical, operational and marketing programs
As requested/needed, interfaces with relative industry associations as a representative of the organization and to identify benchmarks
Identifies and participates in development activities as appropriate. Applies learning for improved performance
Demonstrates understanding and ownership of how his/her role contributes to achieving success
Demonstrates a personal commitment to ensuring a clean and safe working environment for patients and employees
Uses resources wisely
Strives to understand and value differences in others’ race, gender, nationality, and age – modifies interactions as needed to accommodate diverse needs of the patient/family
Participates in Entity and Department wide initiatives for Patient / Employee safety
Role may require collaboration with department and entity Leadership team in implementing department/ entity strategic plan and budget including prescribed strategic imperatives and measures of success at the practice
As requested/needed, participate in program development efforts at the practice; including analysis, resource planning, and space/facility management
Ensures all entity patient care related processes (patient registration/scheduling, medical records, clinical patient care, patient flow through office, etc.) deliver high quality and efficient care to patients and their families
Provides hands-on coverage where needed and appropriate
Ensures practice environments of care are clean, safe and patient friendly
Ensure all outsourced services meet agreed upon service standards in support of all patient care processes
Ensures that teams and individuals have the clinical, information and organizational tools to serve our patients and customers effectively and efficiently
Resolves all patient/family concerns in a timely fashion
Proactively identify problem areas, define plan for solution, take ownership of the plan, implement/monitor the plan’s effectiveness
Supports the creation of clinical effectiveness targets, improvement plans and reporting systems to ensure the delivery of high quality, effective and efficient patient care
Supports leadership to attain performance measurement and management system for key areas: access, quality, service and value
As needed, provides leadership to attain clinical effectiveness targets and strategies annually (part of budget process)
Ensures all areas of accountability are compliant with all federal, state and local regulatory standards and requirements, including DOH, TJC, FDA, HIPAA, HCFA, DPW, OSHA and others for practices under their leadership
Complies with yearly education requirements including HIPAA, OSHA, Safety, and CLIA
If applicable, manages the audit/survey process for the practice(s)Change Management
Provides support to entity and practice leadership to proactively develop change management strategies for major organizational and practice activities and events Implements change management strategy within the practice in alignment with entity/UPHS objectives
Communication plans are effectively implemented
Ensure appropriate follow-up of major issues
Manage routine and crisis communications throughout the practice/community as they arise
Demonstrates recognition of the systemic impact of employee communication and/or policy changes and solicits proactive feedback prior to implementation
Review, edit, approve all timecards bi-weekly; review overtime utilization and manage appropriately, manage employee and physician schedules and time off requests
Accountability for Practice financials including – Practice expense and revenue variances, AR indicators including write-offs; maintain understanding and find root causes for variances
Ensure regional/practice operations fully utilize appropriate financial controls and are in compliance with Federal, State, Professional and local financial requirements
Provides practice revenue cycle management/oversight
Ensure practice alignment with all standards
Support implementation of managed care contracts and operational processes
Support the Operational and Finance Leadership teams in developing and implementing common financial systems and standards in a coordinated and efficient manner
Assists in the development and implementation of capital and operating budgets using system wide standards and processes
Partners with department, practice leadership, and entity leadership team in developing performance targets, reporting variances and creating remediation plans
Manage coverage in the practice to ensure adequate staffing for clinic operations
Manage the efficient usage and ordering of office supplies to ensure adequacy
On a regular basis, to assess practice efficiency and/or to identify areas for improvement, run reports, analyze data, and generate summary findings to communicate to stakeholders
Provide support to physicians in their research initiatives, such as ensuring compliance with the protocols and working together to implement research goals with clinic operations
Provide support to physicians for their academic involvement, such as CV/CME updates, credentialing, reimbursements, etc
Selects practice staff who can demonstrate both the professional requirements and UPHS core values
Creates a work environment that is aligned with UPHS Core Values
Ensures new hires are provided adequate orientation and training to display competence
Clearly defines work expectations Recognizes and rewards individuals for a job well done
Addresses performance issues immediately and directly
Conducts performance appraisals annually
Ensures self and staff are compliant in mandatory trainings (KL) and competency assessments (if applicable)
Assists staff in addressing challenges and skill deficits
Assigns work that uses staff skills and talents, provides responsibility and challenge, allows for creativity, and offers leadership opportunities
Continually provides guidance and support to team members
Encourages continuous growth and helps staff to realize full potential by identifying stretch objectives and creating learning plans
Development plans in place and reviewed annually
Is easily accessible to physicians, and staff members
Establishes and ensures effective and ongoing communications
When requested and appropriate, develop talent management and succession plans for current and future staffing needs
Qualification
Required
H.S. Diploma/GED (Required)
4+ years Relevant experience, including at least 1 year prior management experience in a healthcare setting
Higher degrees may be considered in lieu of some experience
Benefits
Comprehensive compensation and benefits program
Prepaid tuition assistance programs
Company
Penn Medicine, University of Pennsylvania Health System
Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$70.9MKey Investors
BIRD FoundationWarren Alpert FoundationNational Cancer Institute
2025-01-22Grant
2023-01-03Grant· $9.7M
2022-08-18Grant· $5.7M
Leadership Team
Kevin Mahoney
Chief Executive Officer of University of Pennsylvania Health System
John Donohue
Vice President, Enterprise Services
Recent News
The Philadelphia Inquirer
2026-01-03
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