Rippling · 10 hours ago
Partner Success Manager, Broker
San Francisco, CA
Full-time
Hybrid
Mid Level
$84K/yr - $112K/yr
3+ years expRippling is a company that provides a unified platform for HR, IT, and Finance. The Partner Success Manager will support Broker Partners by fostering strong relationships, driving feature adoption, and ensuring a high-quality experience through personalized guidance and effective issue resolution.
EmploymentHuman Resources
Responsibilities
Develop long-lasting relationships - Manage a book of business, and own relationships with your key stakeholders - Build Rippling advocates!
Become a virtual member of your partners’ teams - showing them how to improve workflows through the use of Rippling’s features including Benefits, Payroll, Reporting/Analytics, etc
Increase adoption - Drive partner adoption of new feature roll outs
Offer white glove service - Ensure partners feel supported and engaged through attentive, personalize guidance and product enablement
Triage critical customer & partner issues to resolution - Act as the Rippling liaison for partner questions, issues, or escalations. Make partners feel supported by your sense of urgency and advocacy, ensuring their issues are resolved as they arise
Become a product expert - you'll be a go to resource for both partners and coworkers in a short amount of time
Build cross-functional ties across Rippling
Think like a partner - work directly with our engineering and product teams to constantly build new features and deliver an amazing new customer & partner experience
Hold partners accountable to success through business reviews in alignment with their assigned Channel AE
Qualification
Required
3+ years of work experience at a SaaS company, preferably in the HCM category, in a customer or partner-facing role
Strong benefits background
Stellar written and verbal communication skills
Track record of building strong customer or partner relationships
Flexibility with changing job duties and responsibilities
Excellent at time management, prioritizing tasks and adapting on a day to day basis
Passion for training both partners and internal teams
Thrives at building new processes when they don't exist
Interest in actively working with product and engineering teams
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
2025-12-29
Company data provided by crunchbase