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TLTsolutions · 5 months ago

Guest Services Specialist: Facilities

Waldorf, MD, 20603, US

Full-time

Onsite

Senior Level

5+ years exp

TLTsolutions is a company specializing in real estate investments and management, particularly in the hospitality sector. The Guest Services Specialist, Facilities role focuses on maintaining the operational integrity and aesthetic appeal of hotel properties, ensuring guest safety and comfort through proactive maintenance and collaboration with other teams.

Commercial Real EstateReal EstateReal Estate InvestmentResidential

Responsibilities

Address guest-reported issues and perform minor repairs related to room fixtures, furniture, or electronics

Inspect lighting fixtures and replace burnt-out bulbs; perform basic checks on elevators to ensure smooth and safe operation

Check for leaks or blockages in bathrooms, ensure hot water systems are functioning correctly, and inspect landscaping and irrigation systems

Perform routine pool maintenance to ensure water quality and functionality, test surveillance cameras, and check security alarms

Ensure all access control systems (keycards, locks, etc.) are functioning as intended to maintain security and guest access

Perform preventative maintenance on major systems, including HVAC, plumbing, and electrical, to prevent breakdowns and maintain operational efficiency

Regularly inspect fire alarms, smoke detectors, carbon monoxide detectors, and fire extinguishers for operability. Ensure all emergency equipment is accessible and functioning

Conduct building inspections for structural issues needing repair, thoroughly inspect rooftop HVAC units, and replace or clean air filters to ensure air quality and efficiency

Test generator and backup systems, review energy consumption, and identify areas for improvement to enhance sustainability

Oversee the servicing of major equipment such as HVAC systems and elevators, update maintenance records, and plan for equipment replacements

Proactively offer assistance to guests in navigating the property or addressing immediate maintenance concerns they may encounter

Qualification

Building maintenanceHVAC systemsElectrical systemsPlumbingPreventative maintenanceRisk managementCompliance knowledgeGuest-oriented mindsetCommunication skillsProblem-solving skillsAttention to detailTeam playerAdaptability

Required

5+ years of proven experience in building maintenance, including HVAC systems, electrical, plumbing, and general repairs

Familiarity with preventative maintenance procedures and the ability to troubleshoot issues across a variety of systems

Ability to approach maintenance and engineering challenges with a strategic mindset, anticipating long-term needs and aligning departmental objectives with the broader business goals of the hotel

Strong communication skills are essential for collaborating with various departments, external vendors, and management

Ability to clearly articulate maintenance issues, operational plans, and technical solutions to non-technical stakeholders

The ability to adapt to changing priorities and operational needs

Proven experience in identifying potential risks related to life safety systems, building infrastructure, or operational hazards

Strong critical thinking and troubleshooting abilities, ensuring rapid responses to maintenance issues while proactively addressing future needs

Thorough knowledge of life safety regulations and the importance of maintaining up-to-date licenses, permits, and certifications to ensure compliance at all times

A keen eye for detail and a proactive approach to identifying and resolving maintenance issues before they impact guests

A commitment to ensuring that all guest interactions are handled professionally, with a focus on safety and comfort

The ability to work collaboratively with other departments to support overall property operations

Ability to lift up to 50 lbs., stand for extended periods, and handle tasks requiring physical effort, agility, and the use of tools and equipment in various environments