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CyberMaxx · 1 day ago

Customer Success Manager

Linthicum, MD

Full-time

Onsite

Mid Level

3+ years exp

CyberMaxx is dedicated to defending against cyberattacks through a comprehensive approach to cybersecurity. They are seeking a Customer Success Manager who will advocate for customers, ensuring they maximize value from CyberMaxx's services by building strong relationships and driving customer satisfaction.

Cyber SecurityFinancial ServicesHealth CareInformation TechnologySecurity

Responsibilities

Proactive Customer Communication: Demonstrating value, sharing thought provoking topics, and threat intel

Strategic Thinking: Identifying areas for growth and long-term success

Relationship Management: Establish and nurture strong relationships with key stakeholders. The CSM is the main point of contact for customer inquiries and concerns

Customer advocacy: Encourage satisfied customers to become advocates, participating in case studies, testimonials and referrals

Analysis: Identify trends and areas for improvement through analysis of customer data

Continuous learning: Stay informed on industry trends, competitors and new technologies, continuously improving knowledge to better serve our customers

Qualification

Customer success lifecycleCybersecurity industry experienceCustomer advocacyProject managementCommunicationInterpersonal skillsProblem-solving abilitiesCross-functional collaborationStrategic thinkingContinuous learning