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CapRelo · 1 month ago

Director of Global Client Services - Remote

United States

Full-time

Remote

Director/Executive

10+ years exp

CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. The Director of Global Client Services will provide leadership and executive management of client teams, ensuring quality service delivery and driving growth through strategic initiatives.

Human Resources

Growth Opportunities

Responsibilities

Ensure service performance meets or exceeds client expectations and contractual requirements

Lead recruitment efforts, including identifying top talent and promoting internal candidates for key roles

Manage performance within approved budgets and contribute to cost control initiatives

Oversee compliance with Statements of Work (SOW), audits, and CapViews processes

Direct client transition projects and provide implementation guidance

Coordinate client communications and meetings, ensuring timely and accurate responses

Manage stakeholder expectations and resolve inquiries or issues promptly

Review and approve change orders related to SOWs; ensure proper follow-up and reporting

Advocate for clients and transferees to maintain company standards and reputation

Identify and implement best practices to enhance service delivery and efficiency

Drive continuous improvement initiatives and develop tactical and strategic recommendations

Build strong internal and external relationships, fostering a culture of collaboration and excellence

Support COO with system management, expense oversight, outsourcing, and vendor relations

Assist with balanced scorecard initiatives and special projects as assigned by senior leadership

Qualification

CRP designationGMS designationClient services managementRelocation customer servicesFinancial managementContract managementMentoring skillsConflict resolutionProblem solvingCommunication skillsTeam leadership

Required

CRP, GMS designations

10+ years managing client services, mobility management, or move management industry

Minimum of 5 years' experience in a relocation customer services environment

Ability to mentor, lead, and effectively empower staff to prioritize workloads and produce high quality reporting, client support, expense management, and real estate services

Excellent written and verbal communication skills

Ability to manage challenging customers and exhibit skills necessary for conflict resolution

High level problem solving and solution development skills

Ability to work effectively within all client, employee, and demographic groups

Strong IT, financial management, and contract management skills