Silfab Solar Inc. · 3 months ago
Customer Quality Engineer
7149 Logistics Lane, Fort Mill, South Carolina, United States
Full-time
Onsite
Mid, Senior Level
2+ years expSilfab Solar Inc. is a company focused on reducing carbon emissions and improving access to clean energy. The Customer Quality Engineer is responsible for leading customer-focused quality assurance efforts, ensuring high customer satisfaction through root cause analysis and continuous improvement initiatives.
ManufacturingRenewable EnergySolar
Responsibilities
Serve as the main site-level liaison for customer quality issues, including RMA investigations, root cause analysis, and communication with Sales and Engineering teams
Analyze warranty claims, audit findings and quality performance metrics to identify trends
Supervise and guide a team of quality technicians or engineers focused on finished product, out-of-the-box audits, customer requirements, and outgoing quality
Share regular reports of customer quality performance, scorecards, KPIs, inspection results, and process monitoring with the site team
Implement and maintain customer quality processes aligned with corporate standards (e.g., RMA, RCCA, Apollo, A3, PDCA)
Monitor and drive improvements in customer complaint resolution time, RMA cycle time, and customer satisfaction
Lead internal cross-functional teams to resolve customer-reported issues, identify systemic root causes, and implement sustainable corrective actions
Initiate the revision process and engineer solutions using tools such as DFMEA, PFMEA, control plan, etc. to improve quality assurance
Maintain and improve systems for outgoing inspection, product traceability, and data analysis (SPC, Pareto, etc.)
Champion lessons learned from customer feedback across departments to drive product and process improvements
Prepare and present customer-facing quality reports and metrics
Support and guide the implementation of Quality Management Systems (QMS) related to outgoing product and customer requirements
Foster a culture of quality, customer focus, and continuous improvement through coaching, process audits, and team engagement
Collaborate with Product Engineering, Manufacturing, and IT to streamline quality dashboards and VOC tracking tools
Willingness and ability to travel based on customer need; up to but not limited to 30%
Qualification
Required
Demonstrated ability to lead cross-functional initiatives with a balance of technical expertise and leadership capability
Ability to interpret and understand regulatory requirements and customer requirements
Excellent communication skills, with the ability to present technical information clearly to both internal and external stakeholders
Strong root cause analysis and problem-solving abilities (8D, 5-Why, Fishbone)
Proven ability to lead quality investigations and communicate technical findings clearly to customers and internal stakeholders
Proficient in statistical process control and analysis (SPC, Minitab, Excel)
Strong understanding of statistical analysis and hypothesis testing
Proficient in PowerPoint
Effective time management and multitasking in a fast-paced environment
Excellent communication, conflict resolution, and leadership skills
Working knowledge of QMS (ISO 9001 or equivalent), FMEA, and CAPA
Ability to collaborate across functions (Engineering, Sales, Operations, IT)
Bachelor's Degree in Engineering, Quality, or a related field, or equivalent experience
2+ years in Quality Assurance, CX, CEX, Customer Quality or Customer Experience roles in a heavy-automation fast-paced manufacturing environment
1+ years in a supervisory or leadership position
Experience with inline inspection systems and methodologies
Strong public relations and customer-facing experience, particularly in managing quality concerns and building client trust
Quality Engineer Certification
Green Belt (or higher) Certification
Certified Lead Auditor experience required
Preferred
Experience in solar/PV manufacturing
Benefits
Paid Time Off (vacation, sick, and holiday)
401(k) Retirement Plan
Medical/Dental/Vision Insurance Plans
Health Savings Account option
Supplemental/Voluntary Insurance Plans
Employee Assistance Program
Tuition Reimbursement Program
Employee Recognition Programs
Employee PV Panel Purchase Program
Company
Silfab Solar Inc.
Silfab Solar is the North American leader in the design, development and manufacture of high-efficiency, premium quality PV modules.
501-1000 employees
H1B Sponsorship
Silfab Solar Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$225MKey Investors
ARC FinancialBreakwall CapitalUS Department of Energy
2024-11-21Private Equity· $50M
2024-11-21Debt Financing· $50M
2024-05-16Grant
Leadership Team
Paolo Maccario
President and CEO
Treff MacDonald
Chief Operating Officer
Recent News
pv magazine USA
2025-12-06
2025-12-03
pv magazine USA
2025-11-12
Company data provided by crunchbase