Raya · 2 months ago
Lead Community Manager, Trust & Safety
United States
Full-time
Remote
Senior Level
$120K/yr - $180K/yr
5+ years expRaya is focused on Trust & Safety within their Community Support organization, and they are seeking a Lead Community Manager to oversee safety policies and incident responses. The role involves policy creation, content moderation, and ensuring compliance with privacy regulations while maintaining a safe community experience.
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Responsibilities
Serve as the primary escalation point for all Trust & Safety incidents across Raya’s community
Draft all T&S communications, ensuring all responses are timely, appropriate, and brand-consistent
Oversee the full lifecycle of reports, ensuring they are handled discreetly, thoughtfully, and in alignment with brand policies and values
Own and update moderation-related macros and templates, keeping them relevant, on-brand, and current
Develop and maintain safety policies, playbooks, and documentation across Zendesk, Notion, and internal tools
Define and track key Trust & Safety metrics and reporting in partnership with the Head of Community Support
Deliver training and guidance to Community Support and internal teams on best practices. Conduct QA and drive continuous improvement
Monitor incoming reports and profile moderation, to uphold a safe and authentic community experience
Research emerging risks, trends, and best practices within the Raya community and the broader dating industry
Stay current on global privacy and safety regulations and personally handle all issues related to the above as they arise
Qualification
Required
5+ years of experience in Trust & Safety, moderation, or a closely related field
Exceptional written and verbal communication skills, with an emphasis on empathy, privacy and discretion
Strong analytical skills, with experience using data to identify trends, risks, and opportunities
Demonstrated ability to think broadly and offer balanced recommendations on operations and strategy
Calm, professional approach to handling sensitive or high-stakes safety issues
Proven track record in drafting and enforcing Trust & Safety policies and training programs
Experience working independently and cross-functionally across regions and various time zones
Company
Raya
Raya is an online membership-based community for dating, networking, and accessing exciting opportunities around the world.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Atlas Finance Group
2019-06-14Undisclosed
2016-12-22Pre Seed
Leadership Team
Matt Kissner
COO
Dylan Moore
Senior Engineering Manager
Recent News
2025-11-07
Business Insider
2025-09-09
2025-08-22
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