Five9 · 8 hours ago
Technical Account Manager
United States
Full-time
Remote
Mid Level
$72K/yr - $172K/yr
4+ years expFive9 is a leading provider of cloud contact center software, dedicated to enhancing customer experience. The Technical Account Manager will guide senior-level customer contacts in optimizing their operations and ensuring best practices are implemented effectively.
Call CenterCustomer ServiceEnterprise SoftwareSaaSSales
Responsibilities
Manage Enterprise Clients that have subscribed to Five9 Technical Account Management Services
Effectively communicate project plans, progress and status both internally and to Customer organization
Leverage existing knowledgebase to find use cases relevant to customers and proactively deliver solutions to meet customers’ business objectives
Analyze, support and provide consultative best practices for the Five9 call center software solution in a wide array of configurations and customer environments both remotely and on-site
Partner with Customers to optimize the Five9 call center software solution
Articulate the value of Five9’s Services through presentations, demonstrations and open discussion with customers
Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
Develop materials in-line with the specific sales and/or services opportunity requirements
Qualification
Required
4+ years of contact center operations or related technology experience, with a minimum of 2+ years in implementation/consulting services, technical support, and/or sales engineering
Strong skills in project management, client relationship management, and technical expertise
Contact Center industry experience
Strong practical understanding of VoIP applications and its principles
Strong knowledge of PBX, ACD, CTI, IVR and other contact center related technology
Well-versed in Salesforce CRM
Outstanding customer facing verbal and written communication skills
Excellent time management skills including the ability to manage multiple client implementations and project activities simultaneously
Willingness to travel occasionally to customer sites
B.A./B.S. or equivalent experience
Preferred
Strong understanding of PC and its operating systems
Experience with SaaS model and applications
Development experience
Benefits
Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
Generous employee stock purchase plan
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave
Company
Five9
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.
1001-5000 employees
H1B Sponsorship
Five9 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (15)
2023 (13)
2022 (20)
2021 (15)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$861.6MKey Investors
Oaktree Specialty LendingSapphire VenturesAdams Street Partners
2024-02-28Post Ipo Debt· $747.5M
2014-04-04IPO
2014-03-10Debt Financing· $30M
Leadership Team
Jonathan Rosenberg
CTO and Head of AI
Jim Alexander
VP, PMO and Quality Engineering
Recent News
2025-12-19
thefly.com
2025-12-18
2025-12-17
Company data provided by crunchbase