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Joerns Healthcare · 1 month ago

Director of Field Operations

California, United States

Full-time

Onsite

Director/Executive

$140K/yr - $160K/yr

10+ years exp

Joerns Healthcare is a leading manufacturer of healthcare bed systems and related solutions. The Director of Field Operations will oversee the execution of the field operations team, focusing on optimizing profitability, safety, customer satisfaction, and associate growth. This role requires strong leadership and operational acumen to drive strategic initiatives and manage a geographically remote team.

Health CareManufacturing

Responsibilities

Execution of tactical plans in line with the Corporate Vision that achieve the growth objectives of the business, Ability to thrive in a fast-moving environment (Pace setter for rapid development and growth)

Key contributor to all field operations decision-making processes

Direct the day-to-day operations of a geographically remote and broad-based team

Participate in the implementation of business strategies to effectively achieve service fulfillment, inventory and financial objectives

Refine and develop the Logistics, Inventory and Field Service capability, infrastructure, policies, procedures, and processes and ensuring they are maintained and adhered to in accordance with Company and regulatory & quality systems, policies, and guidelines

Reconcile financial and operational results to ensure all information is correct. Take corrective action, as necessary. Provide management information reports

Act in a collaborative capacity with all departments. Establish priorities and make workflow decisions. Assure that our contractual commitments are met

Lead warehouse flow/set-up/RFI and other initiatives

Analyze business patterns to ensure optimal location and type of resources (staffing, facilities, inventory, vehicles, etc.) to meet shifting customer demand

Perform and ensure quality completion of People Management strategy and systems

Understand, manage, and direct the effective implementation of new equipment and technologies. Ensure effective utilization of existing equipment and systems

Routine travel and visits to Equip Tech Centers, along with frequent customer communication and visits to assess customer satisfaction and staff competency

Perform assigned stretch assignments to develop professionally

Lead Service Fulfillment function, including staffing, processes and procedures

Working in team environment with the Joerns executive members, Company’s Business Units and third parties, to implement the go-to-market strategies for services and rental products

Develop annual operating budgets for Logistics, Inventory and Field Service groups

Contribute to the develop cost optimized strategies, which meet customer and, quality requirements which both maintain existing business and support growth activities

Contribute to the develop and execute strategies to meet financial goals and objectives

Develop, implement, review, and adjust a robust management process for Logistics, Inventory and Field Service to ensure successful attainment of Joerns Service Group relevant goals and objectives

Direct and Monitor core Logistics, Inventory and Field Service performance, including delivery against service level agreements and cost objectives

Skilled in management development, employee development and talent identification to create an associate resource to fuel growth

Set and execute on a clearly stated vision, direction & goals for the function as well as to lead people for delivery of team/individual performance goals

Establish and use metrics that tie to Joerns Service Group priorities to drive behavior change and achieve goals

Implement and maintain appropriate systems for measuring necessary aspects of operational management and development

Monitor, and act on operational issues, opportunities and development plans and achievements within agreed formats and timescales

Direct and develop direct reporting staff

Manage and control departmental expenditure within agreed budgets

Develop active Customer Fulfillment and Logistics processes and systems which efficiently dispatch and execute activities ensuring Service Delivery performance goals are achieved and maintained

Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational and management development, and to ensure they are fully informed of objectives, purposes and achievements

Maintain awareness and knowledge of contemporary operational and management development theory and methods and provide suitable interpretation to directors, managers, and staff within the organization

Contribute to the evaluation and development of operational and management strategy and performance in cooperation with the management and executive teams

Ensure activities meet organizational requirements for quality management, health and safety, legal stipulations, environmental policies, and general duty of care

Perform in a lawful and ethical manner, as referenced in the corporate ethics policy

Evaluate and upgrade the Company’s Service Logistics, Inventory and Field Service (LIFS) function, which includes the people, operational and financial processes, technical systems, and internal and external relations

LIFS Strategy - Develop the right Logistics, Inventory and Field Service strategy that supports and meets Services Logistics Group’s performance objectives, and customer expectations

LIFS Technology - Evaluate, determine, and deploy the required technology strategy for optimal Services performance and metrics

Qualification

Operations managementLogistics strategyInventory managementBudget managementMulti-site managementCustomer satisfactionLeadership skillsCommunication skillsAnalytical skillsProfessional behaviorSound business judgmentStaff developmentCustomer managementTechnical systems knowledgeHealthSafety complianceEthical conductSoftwareTeam collaborationProblem-solvingFlexibility

Required

4-year degree in Management or relevant business background

At least 5 years operations management experience

Must have excellent leadership, communication, and management skills, in a fast-paced high growth environment with expertise in allocation, distribution, inventory and logistics

Ability to organize, lead, motivate, and care for all personnel and customer issues

Must have experience managing and/or leading multisite field/logistic operations with a strong background in budgets and cost management

Ability to travel and manage seamlessly from a remote site; Travel requirement 65-75%

Ability to manage customer expectations, lead direct reports and be flexible with both while meeting objectives

Ability to work independently, exercise sound business judgment, and elicit support, and influence cross departmentally

Presents a positive image of Joerns Healthcare through adherence to account protocol and presentation of professional behavior

Ability to work after hours, overtime and weekends as required

Must have valid driver's license

Proficiency in Excel, Word, PowerPoint, Outlook and Windows OS and ability to learn proprietary software systems

Ten (10) years' experience in the Inventory/Logistics field