American Food Service · 1 month ago
Bi Lingual Customer Service Representative
Philadelphia, PA
Full-time
Onsite
New Grad, Entry LevelAmerican Food Service Depot is seeking a Customer Service Representative to join their team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience.
Cleaning ProductsCustomer ServiceJanitorial ServiceRetailWholesale
Responsibilities
Interact with on site customers to facilitate sales
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualification
Required
High school diploma/GED
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Money handling experience
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Preferred
Previous experience as a Customer Service Representative or in a similar role
Benefits
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Company
American Food Service
American Food Service Depot provides food service,retail,and janitorial products.
Founded in 1992
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase