1perTInent · 4 months ago
Product Specialist – ISAAC Platform (Réf 19-13 S)
., Orlando, Floride, États-Unis
Full-time
Hybrid
Mid Level
3+ years exp1perTInent is an innovative company specializing in technical consulting and programming services for the entertainment industry. They are seeking a motivated Product Specialist to provide customer support, manage system configurations, and collaborate with R&D and QA teams.
Staffing & Recruiting
Responsibilities
Act as a consultant for customers regarding system sizing and specifications
Prepare, configure, and test customer orders
Provide Level-2 support for the ISAAC platform
Deliver customer training on the platform
Support potential onsite deployments and training sessions
Participate in system-level testing in collaboration with the R&D team
Provide network and/or system setup assistance for SMI’s project teams
Collaborate closely with the Support and QA teams
Manage assignments independently and work autonomously when required
Be available for travel (approximately 30% of the time)
Qualification
Required
Strong knowledge of networking concepts (switches, routers, VLAN, DHCP, NTP, DNS, etc.)
Hands-on experience in setting up and managing networks
Excellent troubleshooting and problem-solving skills
Experience with VMware or other virtualization platforms (e.g., Proxmox)
General Linux usage and basic administration skills
Programming experience (middleware, automation, scripting, workflow management)
Understanding and hands-on use of RESTful APIs
Broad knowledge of computer architecture (compute, storage, networking)
Ability to interpret interactions between different systems
Proficiency in Office365 tools, including Teams, Outlook, Word, and Excel
Detail-oriented and self-driven
Strong technical troubleshooting and problem-solving skills
Ability to perform under pressure and manage in-person conflict when necessary
Excellent technical communication and writing skills in English
Capable of interpreting and commenting on technical diagrams
Able to work independently and as part of a team
Positive, professional attitude with strong interpersonal skills
Highly organized with exceptional attention to detail
Proactive and creative, contributing ideas to the team
Effective in fast-paced, dynamic environments
Comfortable delivering presentations to groups
Able to adapt technical information for diverse audiences
Minimum of 3 years of work experience in a similar role
Preferred
Familiarity with PXE, SNMP, and Node-RED (a plus)
Understanding of containerized (Docker) environments (a plus)
Experience with Agile methodologies and development lifecycle tools (GitLab, Jira, Git) (a plus)
Familiarity with AV/Entertainment systems, technologies, and concepts (a plus)
A bachelor's or master's degree in Engineering or Computer Science is not required but is a strong plus
Benefits
15 days PTO including sick, personal, and vacation; 20 days after 1 year
Health, dental, vision and life insurance
Short term disability
Workers compensation insurance
Cell phone service provided
Hybrid office/remote work environment
Occasional travel (w/ Per Diem)
Company
1perTInent
jobs, recrutement, technologie, agence, TI, informatique, sourcing
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase