Apply on Employer Site

redbox+ Dumpsters · 2 months ago

Office Manager / Dispatcher

Easton, PA 18042

Full-time

Onsite

Mid Level

$55K/yr - $65K/yr

redbox+ Dumpsters is a small, family-owned company looking for a friendly, customer-focused Office Manager/Dispatcher. The role involves using modern routing software to optimize delivery routes, communicating effectively with drivers and customers, and ensuring a high level of customer service.

Construction

Responsibilities

Cultivate strong relationships with drivers and customers to make every day productive and efficient

Dispatch – receive requests, triage work orders and communicate with driver/customers

Phones/texts/email – answer inquires, take work orders, process requests

Software administration and compliance – ensure accurate record keeping of client records, job sites, referral sources, customer retention and receipt of Terms & Conditions

Billing – run reports to audit charge card payments, ensure accurate charges on invoices

Follow-up – marketing prospects, Google reviews, other items as assigned

Inventory – monitor office and field supplies to ensure team has the tools they need

Qualification

Customer service experienceRouting software proficiencyMS Office proficiencyCritical thinkingSales experienceMarketing experienceDependabilityCommunication skillsDetail-oriented