Product Support Manager jobs in United States
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Butler Machinery · 2 months ago

Product Support Manager

positionPierre, SD, US
timeFull-time
remoteOnsite
seniorityMid Level

Butler Machinery is seeking a Product Support Manager to enhance operational efficiency and customer satisfaction across service and parts departments. This leadership role involves significant travel and collaboration with manufacturers to drive strategic growth in aftermarket services.

AgricultureMachinery ManufacturingManufacturingRentalRetailService Industry

Responsibilities

Provide support to the Service and Parts Team in your region, including travel to those stores
Assist with meeting metrics and attributes set by Caterpillar
Conduct contamination control audits, review customer surveys, and provide support to the store for ways to improve customer experience

Qualification

Technical/Mechanical knowledgeCaterpillar product experienceDBS proficiencyService Link proficiencyRelationship building

Required

Technical/Mechanical knowledge and Caterpillar or AGCO product experience is a must
Ability to travel an average of 2-3 nights per week to visit stores, off-site meetings, etc
Ability to build relationships and be self-sufficient

Preferred

Proficient with supporting systems like DBS, Service Link, or other related systems
Completion of Lead Yourself of internal candidate

Benefits

Competitive pay & profit sharing — including 10% employer retirement contributions, with an additional 5% based on profit
Healthcare coverage– comprehensive medical, dental, and vision insurance
Wellness support — wellness incentives, telehealth, and a company-funded EAP
Growth opportunities — tuition reimbursement, training programs, and a customized onboarding experience
Financial flexibility — SmartDollar, Legal Shield, identity protection, and HSAs
Recognition & engagement — structured programs and feedback-driven culture
Community impact — paid volunteer time to give back locally

Company

Butler Machinery

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Butler Machinery provides solutions in agricultural equipment, construction machineries, trailers, power systems, and light towers.
dateFounded in 1955
location
Fargo, North Dakota, USA
people-size501-1000 employees
web-link
https://www.butlermachinery.com/

Funding

Current Stage
Late Stage

Leadership Team

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Travis Solberg
Chief Financial Officer
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Amanda Burleson, SHRM-CP
Human Resources Business Partner
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Company data provided by crunchbase