Open Door Care Network ยท 2 months ago
Patient Service Representatives - PCOD
Port Chester, NY, USA
Full-time
Onsite
New Grad, Entry LevelOpen Door Care Network is a pioneer Federally Qualified Health Center providing healthcare and wellness programs to underserved communities. They are seeking a Patient Service Representative to manage patient appointments, financial tasks, and ensure excellent customer service in their Family Medical Center in Port Chester, NY.
Health CareHospitalMedical
Responsibilities
Make appointments for patients. Verify the need for return appointments
Performs financial and data entry tasks with the patient after his/her visit with a provider
Collects payment due from self pay patients or co-payments for insurance accounts and changes the claim status in eClinicalWorks accordingly
Collects on accounts with past due balances and/or 'Payment Contracts' in process
Coordinates with the Billing department for difficult or unusual patient requests or processing tasks, or high balance accounts that may require a payment contract
Verifies Medicaid eligibility and scans eligibility forms into document section of the patient file
Confirms that signed insurance forms are in the file for each Private Insurance billable encounter
Close all encounters in eClinicalWorks
Confirms name, address, phone number, and coverage with the patient. Ensures that all patients are properly registered
Log all payments received, completes all data entry tasks (closing claims in eClinicalWorks and scanning information into patient file) on a daily basis
Respond to patient inquiries on a daily basis
Ensure that all documents, telephone encounters, requests for medical records, and labs are completed and/or answered on a daily basis
Prepare closing reports and secures negotiables, daily. Coordinates with a supervisor to balance and correct input, daily
Maintain a current file for all input procedures, codes, fees, and relevant insurance billing procedures. Keeps supervisor apprised of exceptions or problems with encounter forms and data entry tasks
Participate in cross training, as required, for the Registrar job tasks; performs marketing functions as required; and registers new patients when required
Provide excellent customer service to all patients at all times
Perform other duties as assigned
If Designated as responsible for Bio Hazardous Waste removal, complete online training and receive certificate prior to completing this task
Qualification
Required
High School Diploma or GED required
Bilingual (English/Spanish) required
Superior customer service skills and experience
Flexible and solutions driven
Responsive and comfortable working in the fast paced high accountability environment with different types of providers
Provides assistance to patients in a compassionate, caring, cheerful and concerned manner
Passionate about providing high quality care to low income, under-served residents and those lacking access to health care
Maintains patient confidentiality at all times
Engaged in learning and continuous quality improvement
Outstanding verbal and written communications, with a culturally diverse patient and staff population
Maintains a safe environment of care for patients and staff
Preferred
Prior experience in customer service preferred
Benefits
Medical
Dental
Life insurance
Flexible spending accounts
403(b)
401(k)
Generous paid time off
Onsite Wellness facilities
Educational assistance
Company
Open Door Care Network
Our Vision We envision thriving communities, where all our neighbors receive the care they need to live healthy lives.
Founded in 1972
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Fidelis Care
2025-08-28Grant
Leadership Team
Anita Wilenkin
COO
Daren Wu
Chief Medical Officer
Company data provided by crunchbase