Memorial Health System - Ohio · 1 month ago
Field Engineer - Information Technology - FT 1.0 (80 hrs biweekly) (63093)
Reno, OH, USA
Full-time
Hybrid
Entry Level
2+ years expMemorial Health System, located in Ohio, is seeking a Field Engineer to provide first-level IT support to users. The role involves troubleshooting computer issues, maintaining PCs, and ensuring a high level of customer service while managing service desk requests.
Health Care
Responsibilities
Assesses initial inquiries and requests from end users/service desk, then coordinates support activities, and escalates issues appropriately
Assists with the day-to-day maintenance of hospital's PCs; performs installation, configuration and upgrade tasks
Serves as troubleshooter on more complex end user computer problems
Manage assets, licenses and user administration
Assists department manager in on-going assessment and upgrading of PCs; may research and evaluate hardware and software
Keep current on most recent trends and technologies, suggest improvements to bridge with other departments and keep technical knowledge current
Fields incoming requests to the Service Desk via telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
Documents all pertinent end user identification information including name, department, contact information, and nature of problem or issue
Prioritizes and schedules problems, escalating problem (when required) to the appropriately experienced technician
Researches, resolves, and responds to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group
Records, tracks and documents the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
Accesses software updates, drivers, knowledge bases, and FAQ resources to aid in problem resolution
Routinely contributes to the Knowledge Base
Provides accurate and creative solutions to user problems of moderate nature to ensure user productivity
Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
Participates in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed
Applies diagnostic utilities to aid in troubleshooting
Builds rapport and elicit problem details from service desk customers
Identifies and learn appropriate software and hardware used, and supported, by the organization
Performs post-resolution follow ups to help requests
Reinforces SLAs to manage end-user expectations
Communicates effectively in both written and oral format following the AIDET model
Willing to work flexible hours
Works on after-hours and/or on weekends
Assumes all other duties and responsibilities as necessary
Qualification
Required
Associate's degree in Computer Science or Information Technology or equivalent or 2 years of technical experience
Strong technical, critical thinking and troubleshooting skills
Excellent communication, interpersonal, organizational and planning skills
Motivation and a strong sense of urgency; high detail orientation and adept at multitasking
The ability to work independently as well as in a team environment; have a professional appearance and positive attitude
The ability to lift up to 50 pounds
Ability to be on call
Preferred
A+ Certification
Microsoft Certified Desktop Support Technician Certification
Benefits
Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees.
Bonus Eligibility: Available to qualifying full or flex time employees. Eligibility will be determined upon offer.
Company
Memorial Health System - Ohio
Memorial Health System, located in Marietta, Ohio, is comprised of a network of two hospitals, three emergency departments and outpatient service sites.
1001-5000 employees
H1B Sponsorship
Memorial Health System - Ohio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (5)
2022 (3)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Scott Silvestri
CFO
David B. Watson
Chief Information Officer
Recent News
2025-09-12
Company data provided by crunchbase