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#DegreesNYC · 1 month ago

Assistant Program Director TEMP (Clinical Services)

New York, NY, USA

Full-time

Onsite

Mid, Senior Level

$68K/yr - $76K/yr

2+ years exp

Goddard Riverside Community Center and the Isaacs Center are leading human services organizations in Manhattan, supporting a diverse range of community needs. The Assistant Program Director will supervise a case management team, ensuring effective support for clients seeking permanent housing and maintaining compliance with standards and regulations.

Education Management

Responsibilities

Directly supervise case management team (4 Case Managers, 1 Housing Specialist)

Audit case files regularly to ensure documentation meets OTDA and DHS standards, including ILPs, case notes, assessments, and service plans

Monitor caseloads and ensure timely completion of required forms, follow-ups, and program deliverables

Ensure Case Managers are effectively working with clients to establish goals, track progress, and remove barriers

Support Program Director with housing application submissions, follow up on placements, and conduct post-placement follow-up as needed

Support Case Managers and Housing Specialists in preparing clients for housing interviews and transitions

Maintain accurate records and ensure proper data entry and tracking in all required systems (e.g., CARES, internal logs)

Collaborate with Program Director and administrative team in preparing for internal and external audits, inspections, and reviews, ensuring readiness at all times

Respond quickly and appropriately in crisis situations

Conduct apartment viewings to support the Housing Specialist as needed

Develop and facilitate client workshops and individual sessions on skills and information necessary to acquire and maintain independent permanent housing

Assist team with case conferences

Develop and maintain appropriate records and documentation of services to the clients

Maintain appropriate professional boundaries with a diverse population with a wide array of needs and backgrounds

Attend staff meetings and actively participate in supervision

Participate in on call rotation with management team

Ability to work flexible schedule if needed

Qualification

Supervisory experienceHomeless adultsMental illnessBilingualProficient in Microsoft OfficeInterpersonal skillsCommunication skillsOrganizational skillsTeam player