AE · 2 months ago
Customer Success Manager
Heverlee - tot 60% telewerk
Full-time
Hybrid
Mid LevelCustomaite is transforming the customs market with a robust AI SaaS product and is seeking a Customer Success Manager to drive customer impact. The role involves guiding customers through onboarding, providing ongoing support, and aligning stakeholders to ensure successful implementations.
ConsultingInformation and Communications Technology (ICT)Information TechnologyIT Management
Responsibilities
You will guide customers through a seamless onboarding process, from kick-off to go-live
You will ensure that every implementation is a success story
You will provide ongoing support and ensure customer satisfaction throughout the journey
You will act as a trusted partner, addressing concerns and fostering long-term relationships
You will serve as the bridge between customers and our product team, translating client feedback into actionable input
You will communicate proactively to align stakeholders and ensure smooth progress across multiple client projects
Qualification
Required
You are a passionate, solution-oriented professional who thrives in a fast-paced environment
You are excited to join a growing product team and help shape the future of our product
You are extremely customer orientated, with a natural flair for building trust and delivering solutions
You have a solid understanding of our clients' business processes
You have a structured yet flexible approach to planning and execution, ensuring responsiveness to evolving client needs and market dynamics
You are interested in the customs and logistics domain
You are willing to travel occasionally
Fluency in English
Preferred
Fluency in Dutch and additional languages are a plus
Relevant knowledge and, ideally, experience in SaaS
Benefits
Work in a hybrid model, a mix of home office, customer visits, and our Leuven headquarters.
Company
AE
AE is a business & ICT consultancy company. that allows organisations to realise their business objectives in a digital way for development.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase