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World Market · 5 hours ago

Human Resources Assistant

United States

Full-time

Remote

Entry Level

$28/hr - $32/hr

1+ years exp

World Market is a retail brand that has curated a unique marketplace for over 60 years, emphasizing diversity and inclusion. The Human Resources Assistant will be the first point of contact for associates, providing support and resolving inquiries related to HR systems, while also managing administrative tasks and recommending system improvements.

Home DecorRetail

Responsibilities

Supporting Home Office, DC, and Field associates via email or phone on routine HR questions

Resolving or escalating a variety of HR system related inquiries, including providing basic training for HR transactions and performing password resets in multiple applications

Partnering with the HR team to hand-off associate relations cases or other issues requiring escalation

Completing a variety of administrative tasks related to compliance with state and federal law

Assisting with routine audits and/or data entry tasks in HR systems

Identifying and recommending improvements to HR systems and tools for a better user experience

Qualification

HR systems knowledgeCustomer service skillsData entry tasksCommunication skillsRetail experienceConfidentialityProblem assessmentTeam collaboration

Required

1-2 years' experience in a high-volume customer service environment, such as a call center or retail store location

Ability to accurately assess an issue and determine appropriate escalation protocols

Familiarity with HR systems and concepts, including system access and basic HR transactions or processes

Strong customer service orientation and ability to support non-technical users via phone and/or email communication

The ability to work independently, as well as being comfortable sharing knowledge and responsibility with the full HCM team

Able to handle confidential information with professionalism and diplomacy

This is a fully remote position, with responsibilities that require strong communication skills and the ability to thrive in a virtual work environment