Virgin Voyages · 16 hours ago
IT/Systems Analyst (Seagoing)
Miami, FL
Full-time
Onsite
Entry Level
1+ years expVirgin Voyages is on an exciting journey to create a unique travel brand and is seeking an IT professional to maintain day-to-day operations related to shipboard technology. The role involves providing operational support, managing IT assets, and ensuring a seamless experience for Sailors and Crew on board.
LeisureTourismTravel
Responsibilities
Assess, communicate, and escalate technology outages appropriately to minimize downtime
Escalate incidents through approved IT channels and communicate updates promptly to shipboard management
Maintain and support shipboard IT assets, systems, and user devices
Manage mobile device configurations (iOS and Android) using approved MDM solutions
Interact with Sailors and Crew to troubleshoot IT issues on devices
Maintain accurate inventory and IT documentation
Create or update technical documentation, runbooks, and standard routines
Log outages, issues, and changes clearly and on time to ensure visibility and continuity
Provide shipboard end-user support per Standard Operating Procedures
Maintain system and data security as a top priority onboard
Support ship-to-shore communications (VSAT) and ensure stable data transfer
Maintain the onboard Data Center, fiber, and copper network infrastructure with minimal downtime and current firmware
Support all shipboard systems (PMS, POS, VOIP, CCTV, LMS, Crew Management, EMR, etc.), ensuring minimal downtime and timely escalation
Respond promptly to user requests and support mission-critical systems
Plan and prepare for upcoming ports of call and embarkation days
Conduct and report planned maintenance assigned to IT
Participate in inspections, trainings, and departmental meetings as instructed by the Head of Department
Participate in Sailor-facing events when technology support is required
Ensure compliance with Standard Operating Procedures and team responsibilities
Qualification
Required
Minimum associates degree in Computer Science and/or related field from an accredited college or university
Minimum 1-year experience as an IT Support onboard a Ship
Good command of the English Language
Preferred
Certifications in network, server, and VMware
Company
Virgin Voyages
Virgin Voyages is a lifestyle travel brand that offers cruise vacations across different destinations.
1001-5000 employees
H1B Sponsorship
Virgin Voyages has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$1.8BKey Investors
Ares ManagementBlackRockPatricof Co
2023-09-07Private Equity· $550M
2022-08-16Private Equity· $550M
2021-11-11Private Equity
Leadership Team
Nirmal Saverimuttu
Chief Executive Officer
Andy Schwalb
CIO & CTO
Recent News
The Orlando Sentinel
2025-12-15
Company data provided by crunchbase