Decagon · 1 day ago
Senior Software Engineer, Insights
San Francisco, CA
Full-time
Onsite
Senior Level
$250K/yr - $330K/yr
5+ years expDecagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. As a Senior Software Engineer on the Insights team, you will design and build user-facing tools that help understand customer conversations and improve agent performance.
Artificial Intelligence (AI)Generative AISoftware
Responsibilities
Build user-facing features that help teams understand customer intents, sentiment, and voice of customer signals
Design intuitive visualizations and workflows that help APMs and CX teams write better AOPs and identify improvement opportunities
Create tools that highlight gaps in agent behavior, explain performance issues, and surface actionable recommendations
Build product experiences that make it simple to explore conversations and understand why agents behave the way they do
Work across the stack to deliver fast, reliable, and polished insights products that customers rely on daily
Qualification
Required
5+ years of engineering experience building customer-facing products
Proficiency with Typescript, Python and asynchronous programming
Strong product sense and ability to solve vague analytical problems
Experience creating clear, effective visualizations or UI for complex information
Experience working with relational or analytical databases to aggregate data at scale
Ability to collaborate with Product, Design, and Data Science to drive product direction
Preferred
Experience with analytics products, conversation intelligence, or UX for insights
Experience working on products that help users understand behavior or improve workflows
Experience with LLM applications or agent-driven systems
Experience building experimentation or observability products
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners, and snacks in the office to keep you at your best
Company
Decagon
Decagon is a conversational AI platform that provides a centralized AI engine to resolve issues in any language and across all channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Growth StageTotal Funding
$231MKey Investors
Bain Capital VenturesAccelAndreessen Horowitz
2025-06-23Series C· $131M
2024-10-15Series B· $65M
2024-06-18Series A· $30M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
Co-Founder
Recent News
2025-11-04
Company data provided by crunchbase