Hexagon Asset Lifecycle Intelligence · 3 days ago
Resident Engineer / System Administrator (Onsite - Jefferson County, MO)
Madison, WI
Full-time
Onsite
Entry, Mid Level
2+ years expHexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. They are seeking a Resident Engineer to provide on-site administration and maintenance services for their client in Jefferson County, MO, focusing on the Hexagon Public Safety Dispatch and Mobile system.
Software
No H1B
Hiring Manager
Robbie Maier
Responsibilities
Trouble shooting and maintenance of Hexagon Public Safety software, technical support, installation and configuration
Database Maintenance, data loading, backup and purging
General System Administration duties such as installing operating system service packs and maintaining user accounts and deploying system and file updates
Participation in upgrades, maintenance releases and service packs is expected
Will also have a role in Map/GIS as it relates to the Hexagon Public Safety software
Assisting customer network and IT staff in supplying initial technical support to end-users
Coordinate with Hexagon Support Analysts when resolving system and software issues. Some user interface configuration work and modification will be required but no actual software programming
Issue resolution and troubleshooting of end-user problems in conjunction with the Customer Support Center
Informal training for customer staff in system administration activities as well as maintaining detailed documentation on the system and configuration will also be required. Actual end-user training is not within scope of this position
Qualification
Required
2 or more years of hands-on general system / network knowledge as an administrator or engineer
Willingness to learn new client-server applications
Ability to work on-site 5 days per week during normal business hours with extend hours as needed
Strong interpersonal and communication skills with proven ability to work both within a team and independently
Must be able to pass and maintain favorable background check(s) and drug screen check(s)
Preferred
Degree desired but not required
Experience in Public Safety or related field preferred
Company
Hexagon Asset Lifecycle Intelligence
Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct and operate more profitable, safe and sustainable industrial facilities.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Melanie Eakes
Executive Vice President - Chief Technology Officer
Ismo Piirainen
Director, Pre-Sales
Company data provided by crunchbase