VTC & Mobile Device Support Specialist jobs in United States
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Prevailance, Inc. ยท 1 month ago

VTC & Mobile Device Support Specialist

positionNorfolk, VA
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Prevailance, Inc. is seeking an experienced Video Teleconferencing (VTC) & Mobile Device Support Specialist to ensure reliable video teleconferencing operations and provide expert support for government mobile devices. This role supports daily mission execution by maintaining VTC readiness, managing secure mobile platforms, and assisting end users across Navy ashore commands.

ConsultingInformation Technology
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Comp. & BenefitsbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide technical services supporting maintenance, modernization, and day-to-day functionality of staff VTC systems
Ensure VTC systems are fully operational each day and communicate outages or scheduled maintenance to command leadership
Schedule and manage VTC resources; initiate and support video conferences
Provide configuration, troubleshooting, and end user support for government mobile devices, including iOS, Android, and DoD-approved platforms
Maintain accurate inventory records and support logs for VTC and mobile device equipment
Assist end users across ashore Navy commands with VTC and mobile device needs

Qualification

VTC systems expertiseMobile device supportDoD cybersecurity knowledgeCompTIA A+ certificationAVIXA CTS certificationITIL Foundation certificationMilitary terminology knowledgeCommunication skills

Required

5+ years of experience with VTC systems (Cisco, Polycom, ZoomGov, etc.) including setup, configuration, and troubleshooting
5+ years supporting iOS, Android, and secure DoD mobile platforms (e.g., Samsung Knox, Apple DEP)
Experience managing inventory and documentation for VTC and mobile device equipment
Knowledge of DoD cybersecurity protocols for mobile endpoints and secure communications
Strong communication skills and ability to interface with senior leaders and technical teams
U.S. Citizenship required
High School diploma or GED
CompTIA Security+ (DoD 8570 compliant)
Microsoft 365 Certified: Modern Desktop Administrator Associate
Ability to obtain and maintain a Secret security clearance

Preferred

Associate's or higher in IT, Electronics, Telecommunications, or a related field
CompTIA A+ and/or Network+
AVIXA CTS certification
ITIL Foundation
Familiarity with military rank and organizational structures
Knowledge of military terminology

Benefits

Medical Insurance
TriCare Supplemental
Dental Insurance
Vision Insurance
Life & Accidental Death & Dismemberment (AD&D) Coverage
401(k) Plan with Company Matching Contributions
Paid Time Off (PTO)
11 Paid Holidays
Education Reimbursement Program
Computing Device Reimbursement Program

Company

Prevailance, Inc.

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Prevailanceis a defense & space company offering consulting support services.
dateFounded in 2005
location
Virginia Beach, Virginia, USA
people-size51-200 employees
web-link
http://prevailance.com

Funding

Current Stage
Growth Stage

Leadership Team

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Mike Schroeder
Chief Financial Officer
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Gan Prisinzano
Chief Operating Officer
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Company data provided by crunchbase