Arch Insurance Group Inc. ยท 1 month ago
Claims Intake and Operations Specialist
Omaha, NE United States of America
Full-time
Hybrid
Entry Level
2+ years expArch Insurance Group Inc. is a company that promotes progress and innovation. The Claims Intake and Operations Specialist is responsible for all aspects of office administration and claims intake, which includes managing mail, supporting claims teams, and ensuring office supplies are maintained.
FinanceFinancial ServicesInsurance
Responsibilities
Triaging and sorting of mail, both physical and electronic, both incoming and outgoing
Creating, printing and mailing of letters
Organizing meetings and maintaining office supplies and equipment
Providing support as needed to Claims Intake, Claims Index and Customer Service Representative teams
Open, review, categorize and scan incoming mail, route to correct location
Post outgoing mail and outgoing Federal Express timely
Assist with creation of letters and ensure timely routing
Import/Export files as requested by Claims Department staff and as received from external claims parties
Index incoming electronic correspondence and route to appropriate internal and external parties
Manage vendors and maintain record of service/maintenance
Coordinate with other Office Administrators/Departments
Ensure office/breakroom supplies remain stocked
Work closely with IT/AVP to maintain equipment and request service/new equipment as needed
Greet and assist visitors
Aid in organizing office events as requested by visitors/office management
Take on additional tasks, to include but not limited to, setting up incoming claims and/or responding to customer inquiries via phone and email
Help create and maintain job aids for all tasks completed by the Intake & Operations Specialist team
Engages and Participates in the Arch Experience values and continuous improvement initiatives
Other Administrative duties as assigned by Claims Operations Manager or Supervisor
Qualification
Required
High School Graduate or equivalent
2 to 3 years experience in Customer Service, Mail Handling, Office Administration and/or a combination of the above
Skill with MS Office, WORD, EXCEL
Must be detail oriented
Superior customer service and communication skills required
Excellent verbal/written communication skills
Strong interpersonal skills
Computer and keyboarding skills
Ability to work in multiple systems
Preferred
some college or insurance related experience preferred
experience with Image Right a plus
Benefits
Multiple medical plans plus dental, vision and prescription drug coverage
A competitive 401k with generous matching
PTO beginning at 20 days per year
Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
Basic Life and AD&D Insurance
Short and Long-Term Disability
Paid Parental Leave of up to 10 weeks
Student Loan Assistance and Tuition Reimbursement
Backup Child and Elder Care
Company
Arch Insurance Group Inc.
Arch Insurance Group Inc., a division of Arch Capital Group Ltd. (ACGL), is a market-leading specialty insurer.
1001-5000 employees
H1B Sponsorship
Arch Insurance Group Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (18)
2023 (10)
2022 (10)
2021 (8)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Rebecca Raisley
Vice President of Business Development
Valerie Turpin
Division President - Property and Marine
Recent News
MarketScreener
2025-07-16
Company data provided by crunchbase