Minnesota Eye Consultants · 1 month ago
Patient Service Representative (Full-Time)
Dallas, TX
Full-time
Onsite
Entry Level
2+ years expMinnesota Eye Consultants is seeking a Patient Service Representative to join their team. The role involves managing patient check-in and check-out processes, ensuring a professional experience for patients, and handling administrative duties to support the office operations.
Clinical TrialsHealth CareMedical
Responsibilities
Responsible for patient check-in, greeting every patient in a pleasant and professional manner
Mark arrival time of patients in office and make sure patients have been checked in and roomed
Evaluate chart data to verify all information has been received, completed, and signatures obtained
Verify and scan patient’s current insurance card
Verify address, e-mail and phone number
Communicate with patients if there will be a delay. Offer to reschedule if patient unable to stay
Check-out all patients
Schedule follow-up appointments as directed by the physician
Schedule patients for transfer of care and order any required diagnostic testing
Explain all fees and patient financial responsibility
Secure all necessary patient signatures; obtain proper informed consent, and insurance authorization
Collect fee for services and any past-due balances as required
Ensure patient satisfaction
Ensure that proper authorization or referral is collected for the patient
Obtain authorization or referrals that have not been received by the practice
Prepare charts appropriately
Place telephone calls to no-show appointments and reschedule as needed
Provide support on telephones
Scan charts and testing into EMA in a timely manner
Assist other front office personnel, as needed
Maintain refreshments in lobby area
Keep lobby area maintained in clean and orderly status. Remove waste when needed
Order supplies as needed
Prepare coffee for the patients in the morning, turn on TV to correct channel, keep magazines organized and neat
Close lobby in the evening, removing coffee, turning off the TV, removing any erroneous trash
Occasional travel to other sites to provide support
Qualification
Required
High school diploma or equivalent and two years minimum experience delivering customer service
Demonstrated ability to communicate well with people, both internally and externally utilizing both written and verbal means
Exceptional skills in keyboard and operating computer systems and must type at least 45 words per minute
Ability to work in structured environment with a diverse workforce
Empathetic to patients' needs and concerns
Attention to detail while demonstrating multi-tasking skills
Ability to make quick, accurate and appropriate decisions
Treat patients and co-workers with respect
Light physical effort (lift/carry up to 25 lbs.)
Occasional reaching, stooping, bending, kneeling, and crouching
Frequent, prolonged standing/sitting/walking
Must be able to see, hear, and respond adequately
Extensive computer work
Frequent use of telephone and fax
Travel to other offices based on business necessity
Company
Minnesota Eye Consultants
Minnesota Eye Consultants is an organization of respected ophthalmologists, with extraordinary educational and professional credentials.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Waud Capital Partners
2017-02-07Private Equity
Leadership Team
T
Tom Samuelson
Attending Surgeon
Recent News
2022-02-18
Company data provided by crunchbase