Old National Bank · 1 day ago
Treasury Management Svc Spec
Evansville, IN
Full-time
Onsite
Mid Level
$22/hr - $34/hr
3+ years expOld National Bank is a regional powerhouse that has been serving clients and communities since 1834. The Treasury Management Service Specialist will provide first point of contact service and support to Treasury Management client needs, focusing on issue resolution and high client satisfaction.
BankingFinancial ServicesWealth Management
Responsibilities
Rapid understanding of the client’s reason for contacting TM Service & Support
Ability to set proper expectations for client on problem resolution
Own the clients request through resolution
High proficiency on Treasury Management products and services
High technical aptitude of Treasury Management products
Resolve client issue on first contact
Where first contact resolution cannot be performed set appropriate expectations with client on resolution
Maintain documentation on each client interaction in order to track client satisfaction and use as historical record of each client encounter
Provide training as needed for existing clients to ensure optimal use of TM Services
Perform existing client maintenance and configuration change
Present cross sell opportunities to Treasury Management Consultants as appropriate
Effectively and transparently shares information and ideas with others
Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain
Unites others towards common goal
Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction
Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency
Collaborates and seeks to understands the root causes of problems
Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time
Takes action that is consistent with available facts, constraints and probable consequences
Maintains long-term relationships with clients
Passionately serves internal/external clients with excellence
Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally
Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team
Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value
Consistently demonstrates Old National's culture and values in daily interactions
Models our values – how we show up in the workplace
Places the organization's goals before individual or team goals
Demonstrates the desire to be part of something beyond themselves by investing time, heart, and expertise to help clients and communities thrive
Qualification
Required
Associate's or Bachelor's degree and/or H.S. Diploma/GED with equivalent work experience
Strong knowledge of Treasury Management products and services
Proven ability to troubleshoot hardware and software issues
Ability to communicate with business clients on complex technical solutions
3-5 years of experience in business banking products and services
Proficient in using internet browsers
Strong attention to detail
Works independently using standard practices and procedures
Benefits
Medical, dental, and vision insurance
401K
Continuing education opportunities
Employee assistance program
Company
Old National Bank
Old National Bank is a regional bank providing you with additional provides account choices, expanded convenience, and greater control.
1001-5000 employees
H1B Sponsorship
Old National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (5)
2022 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$400M2024-11-25Post Ipo Equity· $400M
1984-12-04IPO
Leadership Team
James Sandgren
CEO - Commercial Banking
Timothy Burke
President & Chief Operating Officer
Recent News
2026-01-03
Inside INdiana Business
2025-12-04
Company data provided by crunchbase