Syneos Health · 3 months ago
Internal Account Director (Recruitment & Retention)
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
8+ years expSyneos Health is a leading fully integrated biopharmaceutical solutions organization dedicated to accelerating customer success. The Internal Account Director for Recruitment & Retention will lead strategies to enhance patient enrollment and retention in clinical trials, collaborating with various teams to ensure successful outcomes.
BiotechnologyHealth CarePharmaceuticalTherapeutics
Responsibilities
Lead Recruitment Strategy: Own the development and execution of patient recruitment and retention plans (PRPs) from study start-up through close-out
Be the Sponsor’s Go-To Expert: Represent R&R solutions in Bid Defense Meetings, pre-award planning, and escalations
Cross-Functional Leadership: Partner with Clinical Trial Managers, Project Leads, Regulatory, Operations, and Data Scientists to deliver data-driven solutions
Enrollment Oversight: Track study progress, proactively manage risks, and implement mitigation strategies to protect timelines
Data & Vendor Management: Analyze performance trends, collaborate with vendors, and apply insights to optimize recruitment outcomes
Solution Innovation: Contribute to continuous improvement by sharing lessons learned, market insights, and client feedback
Strategic Partnerships: Build and sustain strong sponsor, site, and vendor relationships to ensure delivery excellence and repeat business
Mentorship & Growth: Provide guidance to colleagues and strengthen team capabilities as the group expands
Qualification
Required
8+ years of clinical research or clinical trial operations experience, with extensive focus on patient recruitment and retention
Minimum of 1–2 years in leadership or management roles
Proven track record of developing and executing successful, measurable recruitment strategies across therapeutic areas
Strong understanding of global R&R strategies, including decentralized trials, direct-to-patient outreach, and site-facing support
Ability to manage multiple, complex studies under tight timelines
Skilled in Microsoft Office Suite; familiarity with clinical trial technology platforms preferred
Strategic thinker with the ability to convert insights into actionable recruitment plans
Exceptional communicator and presenter, able to influence senior stakeholders and sponsors
Strong problem-solving and proactive risk management skills in dynamic clinical environments
Deep knowledge of cultural and regulatory factors affecting global patient recruitment
Flexible, innovative, and collaborative mindset with a focus on results
Preferred
Respected industry expert with a reputation for successfully delivering high-profile studies
Trusted advisor to sponsors who can confidently represent R&R strategies at the executive level
Proven innovator who has implemented new approaches to overcome enrollment challenges
Global strategist experienced in managing patient recruitment across multiple geographies, cultures, and regulatory landscapes
Strong collaborator and mentor who uplifts colleagues while driving accountability and results
Benefits
Career development and progression
Supportive and engaged line management
Technical and therapeutic area training
Peer recognition
Total rewards program
Total Self culture
Company
Syneos Health
Syneos Health, the only fully integrated end-to-end clinical and commercial solution organization.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$524.65M2023-09-28Private Equity
2023-05-10Acquired
2021-03-01Post Ipo Secondary· $524.65M
Leadership Team
Michael Bonello
Executive Vice President and Chief Financial Officer
Michael Brooks
Chief Operating Officer
Recent News
2026-01-09
2025-12-01
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