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Jefferson Health · 3 days ago

Benefits Analyst - Jefferson Enterprise, Center City

Philadelphia, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Jefferson Health is a nationally ranked health care system dedicated to providing high-quality clinical care and education. The Benefits Analyst serves as a subject matter expert for various benefits programs, providing support and exceptional customer service to stakeholders while ensuring accurate processing and compliance of benefits transactions.

Hospital & Health Care

Responsibilities

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson

Serves as a subject matter expert and point of contact for escalated colleague benefits program inquiries; provides exceptional customer service to colleagues and other stakeholders; resolves benefits-related issues through investigation and coordination with internal and external partners; guides colleagues through benefits enrollment processes, life events, and plan changes; responds to inquiries via phone, email, and in-person meetings in a timely and professional manner; ensures complete resolution of benefits inquiries; participates in colleague and new hire benefits presentations; escalates complex benefits inquiries as necessary

Ensures the timely and accurate processing of benefits transactions within assigned domains in accordance with best practices and applicable legal requirements; maintains accurate benefits records and ensures data integrity across systems; coordinates with internal stakeholders and external vendors to ensure accurate and compliant processing and reconciliation of benefits transactions; supports enrollment activities including communications, system updates, and employee meetings; reconciles and processes benefits-related invoices

Supports the implementation of new benefits programs through administrative setup and employee communications; maintains ongoing benefits operations through proactive monitoring and issue resolution; collaborates with cross-functional teams to ensure seamless program delivery and colleague experience

Analyzes data sources to provide evidence-based recommendations about process improvement within assigned domains; and researches and analyzes benefits-related issues to identify root causes and develops resolution recommendations

Leverages organizational knowledge and insights to enhance benefits program effectiveness; contributes to knowledge sharing initiatives within the Benefits organization; and documents processes, procedures, and best practices to ensure continuity and consistency

Identifies opportunities and makes recommendations for process improvements and program enhancements; proactively adopts and leverages technology tools to improve efficiency, accuracy, and user experience

Qualification

Benefits AdministrationData AnalysisCustomer ServiceHuman Resources OperationsProgram ManagementCommunication SkillsProblem-Solving SkillsCollaboration Skills

Required

Bachelor's Degree or equivalent work experience required

2+ years in Benefits Administration

Preferred

Bachelor's Degree in human resources, business, or related field preferred

3+ years in Human Resources Operations preferred

Benefits

Medical (including prescription)

Supplemental insurance

Dental

Vision

Life and AD&D insurance

Short- and long-term disability

Flexible spending accounts

Retirement plans

Tuition assistance

Voluntary benefits

Tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service

Company

Jefferson Health

Thomas Jefferson University and Thomas Jefferson University Hospitals are partners in providing excellent clinical and compassionate care for our patients in the Philadelphia region, educating the health professionals of tomorrow in a variety of disciplines and discovering new knowledge that will define the future of clinical care.

Founded in 1995

Philadelphia, PA, US

5001-10000 employees