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Capital One · 1 month ago

Manager - Home Loans Discontinued Operations (Remote)

United States

Full-time

Remote

Mid, Senior Level

$133K/yr - $152K/yr

5+ years exp

Capital One is a financial services company specializing in banking and loans, and they are seeking a Manager for their Home Loans Discontinued Operations. This role is critical in the wind-down of the legacy home loans portfolio, focusing on resolving complex post-origination issues and ensuring meticulous research and issue resolution.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Conduct comprehensive research and analysis on loan files, retrieving and archiving necessary documentation and information

Understanding of servicing system data (e.g., MSP) to verify payment history, delinquency dates, escrow details, and other account information to support issue resolution

Draw conclusions from the research and make recommendations to partners and leadership based upon your analysis

Manage and respond to complex customer and regulatory complaints

Perform forensic re-underwriting of loans by analyzing original credit, income, asset, and collateral information to determine initial creditworthiness and support investigations

Investigate and resolve credit bureau disputes, analyzing account history to confirm the accuracy of past reporting and managing the corrective action process

Manage a wide range of escalated issues and complaints from customers, regulators, and third parties, conducting root-cause analysis and recommending appropriate corrective action

Understanding of consumer protection statutes, including the Servicemembers Civil Relief Act (SCRA), and manage all related account research and required actions

Knowledge of mortgage servicing standards, foreclosure laws, bankruptcy procedures to support litigation and servicing activities

Execute lien release and reconveyance activities, including drafting necessary documentation and managing the lien release process

Understand and research all lien instruments, such as mortgages, deeds of trust, and UCCs, to ensure proper recording and release

Process and verify loan payoff requests, ensuring accuracy before a lien release is initiated

Qualification

Mortgage loan servicingPost-closing operationsRegulatory complianceCredit bureau disputesLoan researchAnalysisCommunication skillsDecision-making skillsAdaptability

Required

Bachelor's Degree or military experience

At least 5 years of experience in mortgage loan servicing, operations, or a related field

At least 2 years of experience in home loans

At least 2 years of experience in a post-closing or discontinued operations environment

Preferred

Demonstrated experience handling complex issues, complaints, and credit bureau disputes

Exceptional ability to analyze complex loan data, identify issues, and determine root causes

Commitment to accuracy when researching and documenting complex loan histories

Strong decision-making skills to resolve escalated and complex issues independently

Understanding of regulatory compliance, including foreclosure, bankruptcy, and credit reporting laws

Excellent written and verbal communication skills to create clear and concise summaries, rebuttals, and correspondence for both internal and external stakeholders

Ability to thrive in a fast-paced, high-volume, and deadline-driven environment