Texans Credit Union · 5 hours ago
IT Support Specialist II
Richardson, TX
Full-time
Onsite
Mid, Senior Level
4+ years expTexans Credit Union is a $2.4 billion financial institution that has been serving its members for 70 years. They are seeking an IT Support Specialist II to implement and manage Microsoft 365 technologies, provide technical support, and ensure a high level of customer service for their staff.
AccountingBankingFinancial Services
Responsibilities
Design and implement Microsoft Autopilot and Intune for device provisioning and lifecycle management
Develop and enforce device configuration and control using 365 policies and Intune
Lead or support Active Directory to Microsoft 365 migration initiatives
Administer and optimize Microsoft Teams and Exchange Online
Support all office technology and equipment by troubleshooting, installing applications, maintaining, and configuring workstations
Maintain a high level of customer service and meet service level agreements
Provide Tier 2/3 support for escalated Microsoft 365 issues
Support video/IP conferencing and audio/visual systems
Maintain documentation for configurations, procedures, and best practices
Respond to incoming Service Desk inquiries promptly, politely and professionally
Quickly prioritize and respond to all Staff Member calls and emails, identifying problems and providing expedient technical assistance and solutions; monitoring and communicating on progress until resolution
Escalate issues to and follow up Subject Matter Experts (SMEs) and supervisors based on established procedures to ensure resolution of issues
Suggest improvements or upgrades to benefit Staff Members
Promote a positive work environment and team performance
Work non-standard hours and shifts as needed
Continually build knowledge and share expertise with others
Qualification
Required
Windows Desktop OS
Internet Explorer
MS Office 365
DNS / DHCP issues
Crowdstrike
Ring Central / CXOne
Active Directory
Exchange (On-prem and 365)
3–5+ years of experience in Microsoft 365 administration with a focus on implementation and deployment
Proven experience implementing: Windows Autopilot, Microsoft Intune, Access, configuration, and update policies
Experience with Active Directory to Microsoft 365 migrations
Exchange and Microsoft Teams administration
Familiarity with PowerShell scripting for automation and configuration
Demonstrated passion for excellence and delivering solutions to meet Staff Member needs
Ability to involve internal and external resources to lead Staff Members through goals/resolutions
Ability to prioritize and execute tasks in a high-volume environment
Ability to work flexible schedules including weekends
Exceptional customer service orientation and interpersonal skills
Experience working in a team-oriented, collaborative environment
Strong troubleshooting, problem-solving, and analytical abilities
Commitment to process adherence and improvement
Well organized with attention to detail and ability to multi-task
Experience or knowledge of IT in financial institutions
Associate's Degree or equivalent with a minimum of 4 to 5 years IT Help Desk / IT Call Center Support experience
Minimum of four (4) years in a technical role providing remote support in a service desk environment
Experience with implementation and administration of MS365 is required
Preferred
Certifications such as A+, MCP, MS-900, MD-102, and SC-300 are highly desired
Company
Texans Credit Union
Texans Credit Union is a financial, banking, and accounting company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tanya Patterson
VP Strategic Solutions
Recent News
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