Kustomer · 3 days ago
Engineering Manager (Product Engineering)
United States
Full-time
Remote
Senior Level
$190K/yr - $230K/yr
7+ years expKustomer is the industry leading conversational CRM platform perfecting every customer experience. They are seeking an exceptional Engineering Manager to lead one of their Product Engineering teams, managing and mentoring a high-performing team while setting technical direction and collaborating with Product and Design.
CRMCustomer ServiceSaaS
Responsibilities
Manage a team of software engineers with diverse experience (30%)
Manage employees performance by holding regular 1-1’s, conducting performance reviews, setting objectives for each team member, and overseeing team’s work
Provide leadership and coaching to develop your team members
Provide technical mentorship and guidance to the team and top management, as well as provide input into cross-team projects and initiatives
Support established organizational objectives by developing goals and strategies
Report on goals and represent the teams to senior leadership
Participate in hiring and recruiting initiatives
Analyze, design, and develop software to improve the company's platform and expand its automation capabilities. (30%)
Design and develop software that expands and evolves our core product, going beyond platform or automation work to drive meaningful customer-facing improvements
Lead technical design and execution across projects, serving as a hands-on tech lead while collaborating with cross-functional stakeholders
Build and extend existing features while prototyping and launching new capabilities with an emphasis on speed, quality, and innovation
Identify and implement opportunities to integrate AI into current and net-new product experiences, working closely with Product and Design
Bring a product-focused mindset to backend and frontend engineering, ensuring solutions are reliable, scalable, and impactful
Contribute to long-term technical planning, architectural decisions, and team-level execution strategies
Participate in sprint planning, and partner with Product to ensure the team is delivering quality technical output. (20%)
Lead the team in translating business requirements and R&D initiatives into technical requirements, including selection of appropriate technologies
Participate in cross-team initiatives to drive engineering best-practices (20%)
Conduct code and architecture reviews across the platform
Monitor and contribute to improving code quality and decreasing time to deliver code, by staying involved in initiatives around on-call rotations, application performance monitoring, test automation, development environments, and/or continuous delivery pipelines
Maintain good relationships with internal and external stakeholders
Engage in client calls when necessary to provide technical insight and roadmap
Qualification
Required
You have a bachelor's degree (or equivalent experience) in Computer Science or related field
You have 7+ years of progressive experience in software engineering
You have at least 1+ year of experience managing a team of engineers
You have experience growing, mentoring, and developing engineers with varying degrees of experience
You are up-to-date with and have a passion for software engineering best practices
You have experience attracting and hiring engineering talent
You're familiar with Golang, Node.js and/or React.js
You've worked with and built REST APIs
Experience with continuous deployment
Experience with Docker, Terraform, and/or AWS
Experience with Elasticsearch, Solr, or Algolia
Experience with automated testing practices
You are comfortable learning and applying AI tools and practices in both what you build and how you work
You are familiar with integrating AI-powered features into end-user products, or are excited to ramp up quickly
Benefits
100% healthcare coverage
401K
WiFi and Mobile reimbursement
Generous vacation policy
Pension
Supplemental health insurance
Other perks
Company
Kustomer
Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.
201-500 employees
H1B Sponsorship
Kustomer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (3)
2022 (3)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$233.5MKey Investors
CoatueTiger Global ManagementBattery Ventures
2025-07-23Series Unknown
2023-05-15Series Unknown· $60M
2020-11-30Acquired
Leadership Team
Brad Birnbaum
Chief Executive Officer
Jeremy Suriel
Chief Technology Officer
Recent News
2025-12-18
Destination CRM
2025-12-12
Company data provided by crunchbase