Lendmark Financial Services · 2 months ago
Collection and Recovery Specialist II
West COPS 1102
Full-time
Onsite
Entry Level
$19/hr - $24/hr
1+ years expLendmark Financial Services is dedicated to providing quality service to its customers, and they are seeking a Centralized Collections & Recovery Specialist II. This role involves assisting customers with delinquent accounts through effective communication and negotiation to establish payment arrangements and settlements.
Financial Services
Responsibilities
Contact loan customers for past due payments and properly note the system of record with the updated status of the account
Ability to manage multiple loans and customer relationships
Initiate and negotiate account settlements and payment arrangements. Establish other repayment schedules based on determining what best fits the customer’s ability to pay
Engage with all customers in a manner that is in correspondence with FDCPA, individual state guidelines and in a clear and professional manner
Utilize skip tracing tools when needed for the purpose of locating customers and update the system of record as needed
Review and make appropriate recommendations for potential repossession on collateral potentially meeting value requirements
Evaluate accounts currently in legal process for any necessary next steps as well as review of all accounts for any potential new legal activity
All other duties as assigned
Qualification
Required
High School Diploma or GED from accredited institution
1-3 years experience in consumer finance, collections, recovery or other customer contact services
Effective communication and telephone skills
Ability to work with minimum supervision
Working knowledge of Microsoft Windows, Excel and Word Applications
Preferred
Bilingual Spanish/English
Benefits
Medical
Dental
Vision benefits
Paid time off
Paid holidays
401(k)
Life insurance
Long-term disability
Tuition assistance
Employee assistance program
Optional benefits such as critical care
Auto
Home and pet insurance
Other ancillary insurance options
Company
Lendmark Financial Services
Lendmark Financial Services is a financial services company offering personalized loan solutions and debt consolidation loans services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$400M2025-06-23Debt Financing· $400M
2019-06-24Acquired
Leadership Team
Bobby Aiken
President and CEO
Recent News
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