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NetSuite · 2 months ago

Senior Technical Analyst -Support (U.S. Citizenship required)

United States

Full-time

Remote

Senior Level

5+ years exp

NetSuite is a company focused on delivering post-sales support and solutions. The Senior Technical Analyst will be responsible for resolving customer inquiries and facilitating relationships between customers and the support organization.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

U.S. Citizen Only

Responsibilities

Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs

Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services

Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

Qualification

Oracle Analytics platformsHadoop ecosystemLinux OS administrationData integration toolsPythonLLMsAgentic frameworksReal-time processingCloud services knowledgeCustomer focusProblem-solving mindsetSelf-motivatedCommunication skillsResults-oriented

Required

Bachelor's degree in Computer Science, Engineering, or a related technical field

5+ years of proven experience supporting Oracle Analytics platforms including Oracle Analytics Cloud, Oracle's Big Data Service (BDS), DFS, DIS, Data Catalog, and Oracle Cloud Infrastructure (OCI)

Strong expertise in Hadoop ecosystem: HDFS, YARN, Spark, Hive, Impala, Sqoop, Oozie, Ranger, Kerberos

Experience in Linux OS administration, networking, TLS/SSL, and SSO integration

Experience with data integration tools (ODI/Informatica) and cloud data sources (FusionApps/BICC, Snowflake)

Hands-on experience with LLMs, agentic frameworks (LangChain, Semantic Kernel, CrewAI), RAG pipelines, and vector databases (FAISS, Pinecone, Weaviate)

Proficiency in Python and Shell scripting

Deep understanding of Oracle's Big Data Service (BDS), Data Flow Service (DFS), Data Integration Service (DIS), Data Catalog architecture and operations

Cluster administration using Ambari and troubleshooting across the Cloudera stack

Real-time processing using Kafka, Flink

AI/ML workflow support, including OCI Gen AI services and integration of agentic pipelines

Working knowledge of cloud services, networking, system-level security, and distributed architectures

Experience supporting multi-tier enterprise applications

Strong customer focus with ability to handle escalations and technical deep dives

Structured problem-solving mindset

Self-motivated with a continuous learning attitude

Excellent communication, documentation, and global collaboration skills

Results-oriented with a passion for service quality and technical excellence