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Siemens Healthineers · 6 hours ago

Service Consultant - Total Lab Automation - remote

United States

Full-time

Remote

Mid, Senior Level

$107K/yr - $147K/yr

5+ years exp

Siemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Service Consultant role involves providing expert service and support for automation products, managing escalations, and enhancing product support while collaborating with various teams.

Health CareHealth DiagnosticsMedicalMedical Device

Responsibilities

Managing and tracking service escalations to determine if they are non-conformance to ensure the proper process is used for solution generation

Creating and presenting data or information in a way that can drive a business decision to enhance or resolve a product problem identified through the complaint process

Conducting technical meetings by hosting global conference calls, which may include presenting webinars to technical experts via remote conferencing

Creating / reviewing Product Support Troubleshooting Documentation (internal and external)

Efficiently troubleshooting system level issues, including hardware, software, Firmware, motor control (Drives) / pneumatics system, CAN / TCIP and control panels

Working directly with in-house R&D and OEM service to ensure the solution will meet the service or end user’s needs

Using proactive tools or data sets to target accounts for remedial action and work cross functionally to formulate an action plan that is implemented by the local support organizations

Other responsibilities as required

Qualification

Healthcare DiagnosticsAutomation SystemsData AnalyticsMicrosoft ExcelCustomer ServiceMultitaskingProject ManagementCommunication SkillsTeam Leadership

Required

Minimum 2-year degree in a technical discipline, Engineering preferred

+5 years of experience is required in Engineering / Support discipline

Healthcare Diagnostics is preferred

Strong data analytics from a presentation and troubleshooting perspective

Proficient with Microsoft Excel / PowerPoint / Notepad++ / SQL / graphing / pivot tables

Team participation / leadership skills

Strong customer service skills

Strong written and communication skills

Able to multitask and prioritize a variety of concurrent activities

Preferred

Project Management experience is a plus

Experience with automation systems is a plus

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Company

Siemens Healthineers

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Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.

Founded in 1847

Malvern, Pennsylvania, USA

10001+ employees