Amazon · 2 months ago
Enterprise Support Manager, ES - Amazon Dedicated Cloud, WWPS US Federal
Herndon, Virginia, USA
Full-time
Onsite
Senior Level
$169K/yr - $229K/yr
6+ years expAmazon Web Services (AWS) is a leader in Cloud technologies, and they are seeking an Enterprise Support Manager to assist global financial services companies with their cloud journey. The role involves managing enterprise accounts, providing operational performance reviews, and advocating for customer needs within AWS.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manages assigned Enterprise accounts and oversee support cases
Completes analysis and presents periodic reviews of operational performance to customer
Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning
Makes recommendations on how new AWS offerings fit in the company architecture
Advocate for customer features and requirements within AWS (be their voice internally)
Participates in customers meetings (onsite or via phone)
Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
Qualification
Required
Associate's degree or above, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
6+ years of technical engineering experience
4+ years managing technical teams
Current, active US Government Security Clearance of Top Secret or above
Passionate about customers and new technology
Experience working with enterprise software companies
Preferred
Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
4+ years of professional work experience, or experience with AWS services or other cloud offerings
Experience positioning and selling innovative solutions to new and existing customers and market segments
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase