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NCR Atleos · 8 hours ago

Senior Benefits Specialist

Frisco, TX

Full-time

Onsite

Senior Level

5+ years exp

NCR Atleos is a leader in expanding financial access, headquartered in Atlanta. The Senior Benefits Specialist will manage leave of absence administration, ensuring compliance and leading vendor relationships, while also supporting projects related to employee benefits and process improvements.

BankingFinTech

Responsibilities

Serve as the primary liaison between employees on leave and the third-party vendor, ensuring timely communication and issue resolution

Advise managers and Human Resources (HR) partners on leave policies, procedures, and employee rights, including state paid benefit programs

Develop and maintain training materials and policy documentation for leave of absence programs

Lead the implementation of a new third-party leave administration vendor (ADA, FMLA, LTD, Military Leave, Paid Parental Leave and STD), incorporating best practices and process documentation

Collaborate with HR and management to ensure proper leave tracking and smooth return-to-work transitions

Coordinate with external benefits administrator on direct billing for benefit premiums

Analyze reports and partner with HR Reporting to create/maintain dashboards on leave trends, usage, and compliance metrics for management

Partner with the Legal department on any data requests for leave of absence cases

Stay current on federal, state, and provincial leave laws to ensure compliance and recommend policy updates

Generate/Analyze reports to support annual plan audits, Non-Discrimination Testing, and assist in corrective actions

Lend expertise with planning, implementation and communication of Benefits Annual Enrollment, and other benefits changes

Assist in hosting benefits meetings for Benefits Annual Enrollment or as needed

Research and resolve escalated issues from vendors, HR, or employees

Identify and recommend process improvements to increase efficiency

Contribute to various benefits-related projects and tasks as assigned

Qualification

Leave of absence administrationU.S. benefits regulationsBenefits compliance activitiesBenefits administration systemsMicrosoft OfficeProject managementCustomer service skillsAnalytic capabilitiesService excellence mindsetCross-functional awarenessVerbalCommunicationOrganization skillsSelf-motivationWritten communication

Required

Requires a minimum of 5 years of related experience in leave of absence administration with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience

Experience with managing Leave vendor relationships

Knowledge of U.S. benefits regulations (ERISA, IRS, ACA, COBRA, etc.)

Familiarity with benefits compliance activities (e.g., Non-Discrimination Testing, Form 5500 filings, audits)

Proficiency in Microsoft Office (Outlook, Excel, PowerPoint)

Experience with benefits administration systems and implementing new plans/vendors

Strong project and process documentation skills

Excellent communication and customer service skills for cross-functional collaboration and employee engagement

Project management, organization skills, analytic capabilities, excellent verbal and written communication, cross-functional awareness, service excellence mindset, and self-motivation