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ModMed · 1 month ago

Supervisor, Patient Services

United States

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Modernizing Medicine, Inc. is a healthcare technology company focused on improving patient outcomes through its innovative cloud platform. They are seeking a Supervisor for Patient Services to lead and develop a team, ensuring exceptional performance and alignment with the company's mission while fostering a positive work environment.

Artificial Intelligence (AI)Electronic Health Record (EHR)Health CareSoftware

Responsibilities

Work closely with senior leaders and talent on all aspects of staffing non-exempt team members, including hiring, training, supervision, and preparing and delivering performance reviews

Prepare performance reports and action plans to meet KPIs by collecting, analyzing, and summarizing data and trends

Spearhead and lead special projects to support and enhance our patient/client-facing activities, escalations, along with other duties and responsibilities as assigned

Analyze departmental processes and recommend resolutions based on metrics, trends, and reporting. While developing and implementing strategies to improve call center benchmarks

Serve as a point of contact to ensure internal teams' daily workflow processes are completed and supported, and provide a strong floor presence, all while fostering a positive work environment that maximizes individual and team performance through communication

Maintains operational consistency and quickly identifies and resolves trouble spots

Strives to make meaningful and challenging contributions to the betterment of the Patient Services department

Develop a climate that fosters motivation, encourages participation, and provides opportunities for employee initiative

Utilize and explore the use of the training curriculum for ways to improve, enhance, and evaluate the onboarding process of the new hire and existing team members

Effectively make sound decisions and manage diverse personalities with skill

Develop strong credibility with all levels in the department by taking prompt measures to prevent performance and behavior problems

Qualification

Healthcare supervisory experienceMedical billing knowledgeCritical thinking skillsExcel skillsCommunication skillsProfessional demeanorTeam collaborationProblem-solving skillsInterpersonal skills

Required

4+ years of previous healthcare, customer service, and call center supervisory experience

Strong critical thinking, analytical, and problem-solving skills

Expert knowledge of the medical billing claims submission process and working with insurance carriers (e.g., Medicare, private HMOs, PPOs)

Intermediate Excel and Word skills, such as the ability to perform basic calculations with formulas and functions, format spreadsheets, visualize data through charts and graphs, and create presentations

Proven ability to work effectively within a team to create a positive work environment

A solid professional demeanor is required, such as the ability to remain calm in a demanding call environment

Strong working knowledge of business software applications, including Google Sheets, Microsoft Word, Excel, and PowerPoint

Excellent communication (Verbal/Written) and interpersonal skills

Preferred

Bachelor's Degree preferred

High level of competency/Subject Matter Expert in Modernizing Medicine's PM product line (preferred)/or related EHR/EMR systems

Benefits

Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees

Annual wellness allowance to support your well-being and productivity

Earned, casual, and sick leaves to maintain a healthy work-life balance

Bereavement leave for difficult times and extended medical leave options

Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave

Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind

Comprehensive medical, dental, and vision benefits

401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep

Generous Paid Time Off and Paid Parental Leave programs

Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs

Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed

Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning

Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles

Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters