BD · 1 month ago
Field Services Engineer - Los Angeles, CA area
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$26.10/hr - $43/hr
5+ years expBD is one of the largest global medical technology companies in the world, and they are seeking a Field Services Engineer to provide on-site support in the Los Angeles, CA area. The role involves maintaining customer relationships, troubleshooting complex systems, and ensuring compliance with industry standards.
Health CareMedical DeviceTechnical Support
Responsibilities
Onsite support for installing and servicing complex diagnostic laboratory automation instrumentation with minimal direct supervision. Respond to emergency customer requests via dispatch by the Technical Service Center and complete all assigned tasks in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards
Provide clear, timely, and effective communications to customers about service expectations, estimated arrival time, status of ongoing service activities, and service follow-up calls in support of BD Customer Experience (#CX) initiatives
Utilizing troubleshooting techniques and analytical thinking skills to diagnose hardware/software issues, determine corrective action, and complete system repair
Upgrading systems to enable compatible software on all computers
Ability to work independently, diagnosing and solving with schematics, diagrams, service manuals, and other user documentation
Play an active role in the maintenance and implementation of service documentation while regularly providing feedback to improve documentation efficiency within lab automation field service organization
Finish the service documentation as required or as requested by other business functions in accordance with current GMP requirements
Report and document all customer complaints in appropriate systems of record for resolution and investigation
Lead trunk stock inventory within limits established by the Recommended Spare Parts Inventory list
Maintain all assigned calibrated test equipment and tools in good working condition and calibration dates
Demonstrate good judgment in the utilization of company credit cards while adhering to expense levels within the established business guidelines
Maintain and use company vehicle as prescribed by fleet vehicle contractor requirements, including vehicle service maintenance, cleanliness, and organization at all times
Finish the administrative requirements of the position within expected timeframes
Provide on-call support per published schedules or on short notice, as required in support of business needs
Maintain and demonstrate a professional appearance at all times
Support an inclusive and diverse work environment
Adhering to current regulatory requirements to include, but not limited to, HIPPA, OSHA, and FDA
Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities
Qualification
Required
Bachelor of Science Degree in a technical field of study, preferred fields: Electrical/Electronics/Informatics/Mechatronics/Biomedical or 5+ years of proven experience as an equivalent
Strong solid understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics
Intermediate knowledge of information systems networking architecture design and setup
Intermediate understanding of computer software operating systems and the ability to speak with customers' information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance
Understanding of basic computer security concepts and best practices
Proficient in performing software installations and upgrades
Good verbal and written communication skills
Outstanding customer service and soft skills
Good problem-solving and critical thinking skills
Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards
Must be able to work flexible hours throughout the work week while traveling to various US Customer locations
Must be available for work on call as needed and be flexible to meet business needs
Flexibility to travel up to 50% of the time outside of the home geographic area, based upon business needs
Preferred
Expertise in Robotics
5+ years of experience in a technical field demonstrating installation, maintenance, and troubleshooting of highly sophisticated instrumentation
Knowledge of Lab Information Systems (LIS) and database management
A+, Microsoft, or Cisco accreditation advantageous
Benefits
A valuable, competitive package of compensation and benefits programs
Rewards and recognition opportunities that promote a performance-based culture
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Maureen Mazurek
Chief Sustainability and EHS Officer
Recent News
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