Sunward · 2 months ago
Asset Recovery Specialist 1
Albuquerque, NM
Full-time
Onsite
Entry Level
$23.04/hr - $28.80/hr
2+ years expSunward is a financial services company focused on recovery efforts. The Asset Recovery Specialist 1 will support post-charge-off recovery by evaluating charged-off loans, contacting borrowers, and assisting with vendor relationships while developing professionalism and understanding of regulatory requirements.
BankingFinancial ServicesNon Profit
Responsibilities
Learn to process charged-off loans in accordance with credit union policy and regulatory requirements under guidance
Assist in reviewing loan history, collateral status, and borrower financials to begin assessing collectability
Accurately document charge-off decisions and complete loan system updates as directed
Support the processing and maintenance of accurate records for IRS Form 1099-C filings in compliance with applicable laws and regulations
Under supervision, initiate contact with borrowers after charge-off to discuss repayment, settlement, or workout options following established scripts and policies
Assist with negotiating and documenting settlements and repayment terms on consumer secured loans, unsecured loans, and credit cards within delegated authority
Practice handling sensitive conversations with professionalism and empathy while learning to protect the credit union’s interests
Maintain accurate records of all member interactions and payment agreements in the system of record
Support the assignment of charged-off accounts to third-party collection agencies based on strategy and collectability as directed
Help monitor and evaluate performance of collection vendors, including recovery rates and compliance, and learn to escalate issues appropriately
Assist experienced staff in coordinating with agencies, audits, and escalations
Conduct skip tracing using approved tools and databases to locate borrowers or verify information with guidance
Assist in researching deceased, bankrupt, or out-of-contact borrowers for additional recovery options
Help monitor and reconcile recovery payments from members or third-party agencies
Ensure accurate application of recoveries to the appropriate loan accounts as trained
Prepare or assist with monthly reporting of post-charge-off collections, settlements, and agency activity
Learn to review and process Tax Levies and Child Support Bank Levies in compliance with applicable laws and regulations under guidance
Maintain detailed documentation of levy requests, actions taken, and funds remitted
Support communication with members and applicable government agencies regarding levy status and requirements
Follow policies and procedures to ensure all collection, levy, and recovery activities comply with FDCPA, UDAAP, UCC, and internal policy
Maintain detailed and organized records of collection efforts, levies, and payments
Support internal and external audits with necessary documentation and explanations
Perform other duties as assigned by management
Qualification
Required
Minimum 2 years of related experience in collections, charge-off recovery, skip tracing, or a similar financial services environment
Associate's degree in business or a related field OR an equivalent combination of education, coursework, certification, and related work experience providing foundational knowledge of collections or lending practices
Foundational understanding of consumer lending, charge-off policies, levy processing, and recovery procedures, with willingness to build deeper expertise through training
Emerging familiarity with collection systems, vendor processes, or skip tracing platforms
Knowledge of MS Office (Excel, Word) and basic data reconciliation
Awareness of (or willingness to learn) legal collection processes and terminology, FDCPA, UCC, levy regulations, and consumer protection laws
Developing skills in negotiation and conflict resolution, with openness to feedback
Ability to follow legal and regulatory compliance procedures accurately
Emerging ability to support vendor oversight and relationship management tasks under guidance
Analytical thinking and attention to detail when processing, reconciling, or documenting information
Effective time management and follow-through on assigned tasks
Professional communication with members, vendors, and team members; respectful and empathetic approach to sensitive situations
Preferred
Bilingual skills (English/Spanish) a plus
Company
Sunward
Sunward, formerly known as Sandia Laboratory Federal Credit Union (SLFCU), is one of New Mexico’s largest credit unions, serving 170,000+ members and managing more than $4.1 billion in assets.
501-1000 employees
H1B Sponsorship
Sunward has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Zachary Hill
Interim CTO
Chris Linford, SPHR
Chief People Officer
Recent News
2025-05-08
Sandia Laboratory Federal Credit Union
2025-04-10
GlobeNewswire
2024-12-29
Company data provided by crunchbase