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Lovable · 2 days ago

Enterprise Technical Support Engineer (TSE)

Boston, MA

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Lovable is a company that enables anyone to build software efficiently, and they are seeking an Enterprise Technical Support Engineer to provide exceptional support for their largest customers. The role involves troubleshooting complex issues, building partnerships with enterprise teams, and documenting solutions to enhance customer experience.

Artificial Intelligence (AI)Developer PlatformDeveloper ToolsSoftware

Responsibilities

Own white-glove support for our largest workspaces — diagnose and resolve the hardest customer issues across design systems, connectors, auth, and project publishing

Build trust with enterprise teams — become the go-to technical partner for admins, product leaders, and AI champions using Lovable across hundreds of users

Be the voice of the customer — reproduce issues, do first-pass triage, write clear bug reports, and help prioritize fixes that unblock customers fast

Troubleshoot across the stack — from SSO/SAML/SCIM to REST APIs to 'why didn’t the agent follow the theme?' and embedded/partner integrations

Create repeatability — document fixes, patterns, and gotchas into internal runbooks and help turn them into customer-facing guides, checklists, and best practices

Protect our SLAs — respond to high-priority incidents and participate in an on-call rotation to support customers outside normal hours

Measure what matters — report against the Product/Support ops metrics we care about (time to first response, time to resolution, deflection, root-cause closure)

Qualification

Customer-facing technical roleTroubleshooting skillsIdentity experienceAPI fluencyScripting in PythonAPI testing toolsClear communicatorEnterprise presenceCalm under pressureCollaborative

Required

3–5+ years in a customer-facing technical role (technical support, technical account management, solutions/forward-deployed, or product support for B2B/SaaS)

Strong enterprise presence — you can talk to a CPO about reliability and a developer about logs, in the same call

Excellent troubleshooting chops across web/desktop (macOS/Windows) and integrations

Identity experience — SSO/OAuth/SAML/SCIM and how these show up in real customer environments

API fluency — comfortable inspecting and troubleshooting REST APIs and reading server/client logs to spot errors

Clear communicator — strong written and verbal skills; you can turn a messy customer problem into a crisp internal ticket

Calm under pressure — you can prioritize when 3 enterprise customers need help right now

Collaborative — happy to pair with PMs, engineers, CSMs, and founders; we're a small, fast team

Preferred

Scripting in Python, JavaScript/TypeScript, or similar — enough to reproduce, mock, or validate issues

Familiarity with API testing tools (Postman, similar)

Experience in a fast, AI/product-led environment where the product shipped every week and customers were in early/beta

Company

Lovable

Lovable provides an AI-driven platform enabling users to generate and deploy web applications and websites from natural language prompts.

Founded in 2023

Dover, Delaware, USA

51-200 employees

https://lovable.dev

Funding

Current Stage

Growth Stage

Total Funding

$552.5M

Key Investors

AccelCreandum

2025-12-18Series B· $330M

2025-07-17Series A· $200M

2025-02-25Seed· $15.04M

Leadership Team

Anton Osika

Co-Founder

Fabian Hedin

Co-Founder

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