Thermo Fisher Scientific · 15 hours ago
Business Analyst, Field Service Platform
United States
Full-time
Remote
Senior Level
5+ years expThermo Fisher Scientific is a global leader in serving science, and they are seeking a Business Analyst for their LED North America Service team. This role is responsible for the administration of ERP and field service systems, focusing on data governance and process optimization to enhance service operations.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Serve as the business administrator and point of contact for ERP and field service systems used by the IES Laboratory Equipment service organization in North America
Lead day-to-day system operations, including user access, data integrity, and issue resolution, ensuring minimal disruption to business activities
Communicate business requirements, test and validate system changes, and ensure solutions meet operational needs
Find opportunities to streamline workflows and enhance user experience through process adjustments, automation, and improved reporting—within the existing system capabilities
Maintain system documentation, training resources, and user communications to support consistent and effective use
Maintain and govern key service master data, including employee, Authorized Service Provider (ASP), and field organization records such as territories, hierarchies, and inventory locations
Ensure data accuracy, consistency, and usability to support efficient service operations and reliable reporting
Define and enforce business rules for data entry, maintenance, and structure, partnering with users and IT to uphold data standards
Manage user access, roles, and permissions within service systems to ensure appropriate security and compliance with corporate governance policies
Monitor and audit data quality, proactively identifying and correcting issues that impact operational or reporting integrity
Collaborate with Service, Marketing, Sales, Quality, and Manufacturing teams to evaluate and refine service-related business processes
Design practical, efficient workflows that align with system capabilities and business objectives, balancing process needs with system constraints
Translate business requirements into system changes or enhancements, supporting testing and validation before deployment
Lead process documentation, communication, and user enablement activities to ensure consistent adoption of new or improved processes
Find opportunities to automate routine tasks or reporting within existing tools to improve accuracy and efficiency
Develop and maintain dashboards and standard reports that deliver clear, actionable insights for Service Management, Operations, and cross-functional partners
Define key performance metrics and ensure consistency of reporting across systems and business units
Validate data accuracy and completeness, coordinating with IT and data owners to resolve discrepancies
Translate data into business insights that inform decision-making and continuous improvement initiatives
Support business users in understanding and using reports to drive operational performance and service quality
Develop, maintain, and deliver clear, practical training materials that help users effectively navigate service systems and processes
Conduct in-person and virtual training sessions, adapting content for diverse audiences across the region
Keep all user documentation and reference materials current with each release, process update, or organizational change
Provide ongoing user support and coaching to reinforce standard processes and consistent system use
Communicate system updates, process changes, and known issues to ensure transparency and minimize business disruption
Maintain system documentation, procedures, and audit readiness
Support internal and external quality audits by providing accurate records, reports, and system documentation
Monitor adherence to data governance, retention, and access control policies
Identify and document corrective or preventive actions related to data or process deviations
Promote a culture of quality and accountability in system use
Act as the main liaison between the Service Organization, IT, and functional partners to align business needs with system capabilities
Collaborate with global teams across Marketing, Sales, Quality, and Manufacturing to ensure service processes and data structures integrate smoothly with broader business systems
Represent the Service Organization in projects related to new system functionality, integrations, or product introductions, ensuring business requirements are clearly defined and tested
Contribute insights and documentation to future ERP and service system upgrade initiatives, helping shape requirements and user readiness
Qualification
Required
Bachelor's degree in Business, Information Systems, Engineering, or related
5+ years of experience supporting or administering enterprise or service systems in a global or matrixed organization
Hands-on experience with ERP systems and field service management systems (e.g., SAP, Oracle, Salesforce Service Cloud)
Strong analytical skills with experience in reporting and dashboard tools (e.g., Power BI)
Able to translate business needs into system requirements and collaborate effectively across business and IT teams
Able to effectively prioritize tasks and improve processes in a fast-paced environment
Preferred
Prior involvement in ERP or service system implementations, upgrades, or process improvement initiatives, ideally with SAP experience
SFDC or CRM understanding
Proven success in training and enabling system users across multiple teams or geographies
Benefits
Accessibility/Disability Access
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
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2025-12-31
2025-12-25
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2025-12-19
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