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Tokio Marine North America Services · 1 month ago

AQS Software Configuration Analyst Intern/Hybrid, Bala Cynwyd, PA

Bala Cynwyd, PA

Internship

Hybrid

Intern

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States. The AQS Software Configuration Analyst Intern will conduct requirements analysis and configuration modifications of the AQS Policy Administration System, troubleshoot defects, and recommend system improvements.

AccountingFinanceHuman ResourcesInformation TechnologyInsurance

Culture & Values

H1B Sponsor Likely

Responsibilities

Works on the configuration, development, and maintenance of enterprise contents including documents, letters and forms, and configuration of new and existing products in the insurance suits

Works on the identification and documentation of business, functional, and technical problems

Conducts analysis of business requirements documents

Gathers and/or analyzes requirements for fixes and enhancements; develops and documents application specifications

Conducts research, evaluates and provides input to potential solutions, considering project constraints, organizational architecture standards, customer business processes, and emerging technologies where applicable

Develops work tasks, estimates, schedules, materials and plans to meet business needs

Communicates technical recommendations back to business analysts, subject matter experts and end users

Responsible for development and configuration of application systems according to provided technical specifications, design and business requirements

Configures AQS policy Administration System to adhere to designs supporting business requirements

Responsible for the design and development of documents, forms and application configuration according to provided technical specifications and business requirements

Develops procedures and queries for analysis and reports

Provides feasibility and analysis in generating ad hoc queries

Performs artifact reviews to ensure implementation accuracy of technical specifications and the enforcement of the best coding practices and standards during the development process

Ensures accuracy of the implementation through design and execution of unit testing

Ensures the development and maintenance of SDLC artifacts related to implementation

Works collaboratively with Architects, Business Analysts, technical leads, QA teams, and subject matter experts of the various upstream and downstream systems in the design and development of solutions to meet business needs

Works collaboratively with unit testers and developers to identify comprehensive test scenarios

Supports QA and UAT execution and deployments in various environments

Learn and apply business rules specific to the insurance domain

Participates in preparation of deployment plan, troubleshoots and resolves production problems

Participates in planning and creation of release packages of various applications and related components, working with the release management team

Follows SDLC processes (e.g., change management processes, release processes, source code controls, build processes, and others), style requirements and all other procedures necessary for data and system integrity

Follows best practices and standards during system configuration, peers review and testing

Acts as a Single Point of Contact (SPOC) for business unit specific needs and works with management and internal teams to address business requests

Participates in on-going operational L3 production support and maintenance

Participates processes and suggests improvements to performance where applicable

Researches cause and determines the impact of production issues

Works from incident and request queues, estimates work required, and works with other team members to prioritize and plan fixes/enhancements

Provides resolution of incidents and ad hoc requests per established SLAs

Provides technical assistance to inquiries regarding issues and/or questions

Communicates with other teams., including meetings facilitation

Monitoring progression of work tasks over release period, remove roadblocks

Executes sound judgment to accomplish goals

Performs a variety of tasks using creativity and latitude required

Qualification

AQS Policy Administration SystemSQLP&C InsuranceSDLCDeployment automation toolsMicrosoft OfficeAgile Project ManagementTechnical supportAnalytical skillsInterpersonal skills

Preferred

Bachelor's degree or works toward Bachelor's degree (in MIS, or Risk Management or any other Business Degree) or equivalent experience

Some P&C Insurance industry

Familiarity designing and implementing solutions from functional and technical specs

Some Experience providing technical support for resolutions

Some Experience working with source code repositories

Proficiency in Microsoft Office products (Visio, Excel, Word, PowerPoint)

Some Experience with deployment automation tools and DevOps practices

Some Experience SDLC and software support and maintenance approaches like Scrum and Waterfall

Experience activities, tasks, practices, and deliverables associated with eliciting and clearly defining

Familiarity with formal methodologies for planning and executing application development, enhancement, or support

Some Knowledge of tools and programming languages for writing and modifying programs that comprise an application system

Knowledge of tools and facilities for developing and populating application databases

SQL knowledge is plus. Knowledge of and experience using objects in designing, developing and implementing applications and databases

Familiarity with Agile Project Management Tools like ADO, Jira, etc

Demonstrated ability to learn and adopt new technologies and tools

Strong writing and communication skills

Strong customer service orientation (responsive, consultative, collaborative and accurate)

Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner

Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions

Strategic thinking: Applies organizational acumen to identify and maintain focus on key success factors for the organization

Superior attention to detail

Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities

Ability to work independently and without supervision

Ability to work effectively as part of the team

Company

Tokio Marine North America Services

Tokio Marine North America Services delivers innovative and market-leading solutions to our Tokio Marine insurance companies.

Founded in 2012

Bala Cynwyd, Pennsylvania, USA

201-500 employees

https://tmnas.com

H1B Sponsorship

Tokio Marine North America Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (12)

2023 (8)

2022 (13)

2021 (7)

2020 (8)