The Phoenix Group ยท 4 weeks ago
Regional Information Technology Manager
NYC Metro Area
Full-time
Onsite
Senior Level, Lead/Staff
$160K/yr - $200K/yr
10+ years expThe Phoenix Group is seeking a Regional Information Technology Manager to oversee technology operations and support quality across multiple offices. This role involves leading regional IT staff, ensuring exceptional service standards, and collaborating with various teams to enhance operational efficiency and technology deployment.
ConsultingHuman ResourcesRecruitingStaffing Agency
Hiring Manager
Cassie DiPierdomenico
Responsibilities
Champion exceptional service standards for both internal and external users, modeling strong client-service behavior and reinforcing those expectations across regional teams
Provide leadership for the reliability and day-to-day functionality of office technology, including computers, printers, peripherals, and conferencing systems
Oversee the use of service management platforms (e.g., ServiceNow, Jira), ensuring tickets are properly documented, escalated, tracked, and resolved in alignment with team processes. Maintain strong ownership of service requests through full resolution
Lead, coach, and develop regional IT staff by setting goals, reviewing performance, supporting skill development, and fostering adaptability to evolving business and technology needs
Contribute to the planning and successful execution of enterprise-level meetings and events that require advanced technology support, such as client presentations, video conferences, and executive sessions
Build strong relationships with office leadership and end users, providing guidance on technology decisions that contribute to operational success
Partner with the PMO to support regional rollouts of organization-wide initiatives, special projects, and technology deployments
Collaborate with other managers to maintain a consistent, scalable support model across all locations and recommend improvements to enhance service quality and operational efficiency
Coordinate with infrastructure teams to support and maintain network equipment, servers, telecommunications systems, and audio/visual technologies
Promote strong security practices and ensure compliance with organizational protocols around data protection
Travel periodically to offices throughout the region to meet with leaders, observe operations, and support local teams
Qualification
Required
Deep expertise with Windows operating systems
High-level proficiency with Microsoft Office applications
Strong understanding of customer-service methodologies and best practices
Advanced experience working with ITSM platforms (ServiceNow, Jira preferred)
Ability to analyze service desk metrics and reporting to influence operational decisions
Expertise in software installation and configuration in enterprise environments
High-level knowledge of secure remote-access technologies (VPN, Citrix)
Strong working knowledge of wireless technologies and mobile ecosystems (such as iOS)
Broad knowledge of networking infrastructure, cabling standards, and communication hardware
Roughly 10+ years of management or supervisory experience
Approximately 10 years of hands-on technical support experience across hardware, software, and networking environments
Significant experience in supporting LAN/WAN environments and network operations
Extensive background in configuring and maintaining desktop operating systems and related equipment
Preferred
Bachelor's degree preferred; advanced degree a plus. Equivalent experience considered
Experience in a professional-services environment (legal, consulting, finance, etc.) is beneficial
Company
The Phoenix Group
The Phoenix Group is a staffing and solutions firm for information technology and engineering field.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alex Marvin
Founder, President & CEO
Company data provided by crunchbase