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Edge Autonomy · 1 month ago

UAS Field Service Representative II

Huntsville, AL

Full-time

Hybrid

Mid Level

$71K/yr - $100K/yr

4+ years exp

Edge Autonomy is seeking a UAS Field Service Representative who will provide virtual and on-site technical support, troubleshooting, and maintenance services for UAS and Payload systems. This role involves significant travel to customer sites worldwide and requires strong technical knowledge of UAS systems.

AerospaceDrone ManagementDrones

No H1B

U.S. Citizen Only

Responsibilities

Conduct on-site installation, commissioning, and testing of UAS and Payload systems at customer sites globally

Perform regular maintenance and repairs of UAS systems to ensure optimal performance and reliability

Assess and respond to product or system critical situations in a timely, professional manner

Troubleshoot and diagnose technical issues with UAS and Payload systems, utilizing your strong problem-solving skills to resolve complex problems efficiently

Collaborate closely with cross-functional teams, including Engineering and Product Development, to relay customer feedback and contribute to continuous product improvement initiatives

Maintain accurate documentation, including service reports, activity logs, and customer communication records

Adhere to all safety protocols and company policies while working in various environments

Operate uncrewed aircraft systems (UAS) in compliance with FAA regulations and company guidelines

Conduct pre-flight inspections, mission planning, and post-flight analysis

Ensure safe and efficient UAS operations in various operational environments

Assist in the delivery of UAS training programs for both internal personnel and external clients

Instruct and guide individuals in UAS piloting techniques, safety procedures, and regulatory compliance

Conduct demonstrations and simulations to enhance trainees' understanding and proficiency

Adhere to FAA regulations and guidelines, ensuring compliance during UAS operations and training activities

Attend Test Evaluation Exercises and Demonstrations

Promote and maintain a culture of safety, emphasizing best practices and risk mitigation strategies

Ability and willingness to travel/deploy to worldwide locations with minimum notice for extended periods

Travel up to 50%

Qualification

UAS systems knowledgeTechnical support experienceTroubleshooting skillsElectrical systems knowledgeMechanical systems knowledgeSoftware troubleshootingMilitary training certificateFormer military experienceCommunicationProblem-solving skillsCustomer-focused mindsetWork independently

Required

Excellent communication skills necessary to interface with a wide range of technical and non-technical customers from diverse cultures at all organization levels

Proven experience in field service or technical support roles, preferably with UAS systems or related technology with 4-5 years performing as an FSR or FSE

Strong technical knowledge of UAS systems, including flight controls, avionics, and payload systems

Proficiency in troubleshooting complex electrical, mechanical, and software-related issues

Willingness to travel, both domestically and internationally, sometimes on short notice

Ability to work independently with minimal supervision and manage multiple priorities simultaneously

Strong problem-solving skills and a customer-focused mindset

Preferred

Bachelor's degree in a related field is preferred, military equivalent experience and training may be considered in lieu

US Military Training Certificate or equivalent Technical Trade School Diploma in at least one of the following areas- Aircraft Electrical, Avionics, Weapons or Sensor Systems, Remote Weapons Stations, UAS/UAV or Counter-UAS (c-UAS) Systems preferred

Former US Military Special Operations experience preferred